aj004
join:2006-05-28
Forest Hills, NY | Maybe Google can buy RCN then? If Time Warner wants to charge Google, then this could leave open a HUGE opportinunity for RCN's infrastructure with the acquirer who could be Google OR a partner. Considering Google is moving into 111 8th avenue in NYC as well as the Hibernia Atlantic expansion at 111 8th avenue and everything inbetween, I see this could be a niche opportunity.
RCN right now is RATED the WORST provider in customer service as per the new J+R Power reviews. WoW was on the top. RCN does have the infrastructure in place which could be upgraded at a relatively low cost and customer service could be vastly improved as well if they can attract better talent. |
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 MaggsPremium
join:2002-11-29
Woodside, NY
 ·RCN CABLE
| RCN is rated the worst provider by whom? In fact, I've seen their service improve drastically since the end of their bankruptcy protection. They had a lot of people worrying about losing their jobs, and at the time they weren't focused on providing service.
I haven't had to call RCN related to service issues in a few months now, excluding the fact that Con Ed lost power, and to call for service credits.
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When the lights go out, just draw a KMAP, and all is good. |
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aj004
join:2006-05-28
Forest Hills, NY
3 edits | The latest JD Power report came out:
Customer Satisfaction Index Scores
High-Speed Providers
(Based on a 1,000-point scale)
WOW! 765
Bright House Networks Road Runner 735
BellSouth 727
EarthLink 718
Verizon 716
Cox 711
Qwest 707
Frontier 704
CenturyTel 701
Time Warner Cable Road Runner 697
Cablevision 694
High-Speed Segment Average 693
AT&T Yahoo! 690
Embarq 680
Windstream 670
Insight 659
Charter 648
Comcast 647
Mediacom 633
RCN 628
Consider yourself lucky. Hold times and repair times are horrendous now as well as customer service IF a problem does arise. cdr 1000 spent over 20 minutes on hold.
I laughed when Peter A. of RCN (the big guy ya know) said Verizon should think twice about coming into RCN markets.  The reason Verizon is rated so high is because of Verizon FIOS.
RCN is pulling a WORSE than Charter and Comcast now and that level is piss poor. |
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| I dont know who was involved in that poll, but whoever they are they probably dont live in NYC, where I've had service for over 5 years now and almost never have had any problems. |
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