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dbonamo
join:2002-12-19
Greenville, SC Reviews:
 ·AT&T DSL Service
| reply to Raptor
Re: Semantics said by Raptor:Comcast also said the man was a contractor, not an actual Comcast employee. When will compaines learn, that is NOT an excuse. Whether or not Comcast ran a technician in question through their 'rigorous' training, any individual doing the work for Comcast is a representation of Comcast. Agreed! Customers do not care if he is a contractor or not, all they know is he is from the company, in this case Comcast! | | |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:4 | "Agreed! Customers do not care if he is a contractor or not, all they know is he is from the company, in this case Comcast!"
Statement of fact NOT an excuse.
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson | |
 RaptorNot a Dumptruck
join:2001-10-21
London, ON | said by hobgoblin:Statement of fact NOT an excuse. Well it's not like they ended the press release with random tidbits of world facts.
"Comcast apologizes and oh, by the way, the sky is blue."
It's them excusing themselves from the full force of blame, just dropping that little 'fact'. A fact can still be an excuse.
Regardless, this topic is based on a family's hearsay. I think we're all getting a bit too excited, myself included over it. As a poster below mentioned, wheres the YouTube already? 
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....where's my fiber? | |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Raptor
Re: Semantics I do believe the story said the KID used his CAMERA PHONE to snap a STILL PICTURE of the SLEEPING TECH.
But when you talk about Comcast excusing themself from full blame, what do you want comcast to do? They fired the tech, the corrected the subscriber's service as requested... what do you want them to do already? Put the regions VP out in public on their knees begging forgiveness? Really, .... they did the one and only thing that any company can do.. relieved the employee of the need to sleep on the job in the future and appologized.
Anything wanted more than what they did is just the lynch mob looking for another reason to bitch.
Please show me a company out there that would condone this type of behaviour without doing what they did..
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
RaptorNot a Dumptruck
join:2001-10-21
London, ON | I know what you're saying. I guess I'm just trying to point out it's one of those "I'm sorry......but"
You know, I'm sure you know friends, family, co-workers, that can just never take the losing/in the wrong side of something. They can't just stop at "You're right" without adding a "but".
Comcast says 'sure, it's unfortunate, we're sorry, we fired him, it's all good, but hey, he wasn't even our employee, so it's not like we have to change anything, right?'
I don't know, it just seems like it's a way of trying to spin things for the up, which is frustrating to see. Their actions were good, as it was an almost required action.
It's just frustrating when they, or anyone, takes action, cleans up the mess, and then tacks on a "well he wasn't even our employee anyway, so we're going above and beyond here, if anything, we should be rewarded since we shouldn't even have to do anything in the first place", you know what I'm saying?
I'm all for canning the employee, I guess, but does anyone ask or address the WHY? Why did he fall asleep, if it was not simply the lazy bum factor? Maybe the man has 28 kids or 7 jobs, or a medical condition, who knows - no one, because perhaps no one asked.
The best question is WHY does Comcast, or any other company, have such lax standards on hiring who they're going to represent them? Go back to the source of the problem, instead of the quick fix when things go wrong. It'll save everyone a PR person on their payroll to spin damage control.
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....where's my fiber? | |
| reply to dbonamo
Re: Semantics Actually, I think quite a few people care if the person coming into their house is a contractor. My installer was a contractor, and I also asked him if he was. His truck wasn't was I was expecting, so I had no idea who could be at my door(small magnet signs on truck are hard to read). He calls and I answered my phone, and he said he was from "Cox", so I let him in. He pretty much had the same story as the above installers, lots of hours and descent pay, but crap for benefits of the postion vs a full timer. I am currently a contractor, so I can understand if someone feels like the red-headed step child from the company. My installer was fast, too fast really, and didn't bother doing a clean install. I had a two foot white lead, spliced into a spliter sitting on the floor, and not grounded. I went ahead and put surge protection between the modem and wall to ensure my modem lasts more than two thunder storm seasons.
I never did a Cox review, as I always figured they were temporary...6 months later. Help me Qwest  | |
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