alleymon
join:2006-10-18
Lake Elsinore, CA | VoiceWing Multi-Line accounts down Globally  Someone at VoiceWing messed up badly as all Multi-Line customers (they say) are down and have been since around noon PST. It is now 2:15pm PST. This is hours after I had successfully transferred my old telephone numbers over (14 day process). Successful only after discovering that Verizon had cut off my old POTS lines early (around 9pm) and the numbers had yet to be transferred 13 hours later!
After 30 minutes waiting for a technical support person I was connected to a helpful and apologetic tech who added my numbers in and tested the lines. There was no explanation as to why this took 13 hours and a phone call initiated by me.
Now, after a second call for the latest problem I got the funniest statement by a tech yet... "That is a problem and we are working on it..."
Okay, maybe everyone hasn't seen the latest Verizon Wireless commercial where an unknown carrier tries to lure a Verizon Wireless customer away with cardboard cutouts filling in for "The Network". The Verizon customre pushes over the cardboard cutouts and the unknown carrier rep says "That is a problem and we are working on it..."
WHAT A JOKE!!! I only wish I'd been recording the call. |
alleymon
join:2006-10-18
Lake Elsinore, CA | Update: The nightmare continues...
I have had the worst luck with VoiceWing. To go back to the beginning, I placed the order and they had trouble with the 911 verification on multiple occasions causing my credit card to be charged 5 times as they kept trying to get an account opened. My address wasn't in the 911 database? VoiceWing got this straightened out within 24 hours and my phone adapter was shipped. I got the multi-line account for $45 bucks a month.
My adapter arrived in a couple of days and I followed the installation instructions exactly. It didn't work.
I got tech support on the line and they weren't familiar with the Actiontec router (The one that comes with VerizonFios). So, me being a Network Engineer, I walked the tech through my setup stating that I had created a static NAT for the telephone adapter...
The tech kept insisting that I needed to make the adapter the DMZ host... (Same thing since I have 5 IP's). So I did that and it didn't work there either.
We gave up for the day. I got a much more informed tech the next day and he found that the telephone numbers hadn't been put in the configuration (DUH).
We got it working immediately without being NAT'ed and everything was good...(well not really... the numbers got lost out of the config file one more time and service went down for 12 hours) until we tried porting my old Verizon POTS numbers to the two new VoiceWing lines.
911 didn't work again and this time the account was suspended (NO PHONE CALLS IN OR OUT). How does this fix the 911 issue? Now not only can't I call 911 but I can't call the police or fire department on the regular numbers. Not to mention the business that uses these two phone lines. It's been 40 hours of outage now and VoiceWing says they are making progress...
After 24 hours down, I purchased a Vonage adapter, got it home, signed up for service and had a Vonage line working in 10 minutes from plugging the darn thing in. I would have used Vonage in the first place, but they couldn't port my old numbers over.
AVOID VOICEWING |
