Sounds like a router firewall problem. I would check to make sure that you have NAT Mapping Enable YES and NAT KeepAlive Enable YES on the line tab and on the SIP tab I would check to see that the NAT Keep Alive Intvl is 15. It also might not hurt to have a STUN server setup.

actions · 2006-Oct-28 4:33 pm ·

afnetman
join:2006-10-28
Spain

afnetman

Member

2006-Oct-29 2:11 am

Thanks guys, but I can not see any NAT settings on my configuragion screen for the device. I have attached some screenshots to see if this helps solve my problem.

actions · 2006-Oct-29 2:11 am ·

hwittenb
join:2003-12-20

hwittenb

Member

2006-Oct-29 9:11 am

The settings are under the Sip tab and the Line1 tab. The tabs are shown on the black bar across the top of the page. You should be able to click on them.

actions · 2006-Oct-29 9:11 am ·

DogFace056
join:2005-12-09
Cary, NC

DogFace056 to afnetman

Member

2006-Oct-29 3:20 pm

to afnetman

You are looking at the basic view. The NAT settings appear in advanced view.

actions · 2006-Oct-29 3:20 pm ·

afnetman
join:2006-10-28
Spain

afnetman

Member

2006-Oct-30 1:31 am

Thanks everyone for your help. I tried to change the setting for NAT under Line 1 to "NAT MAPPING ENABLED" to yes and "NAT Keepalive" to yes and when I tried to make a call it would dial and then nothing. The called party would answer, but neither of us could hear each other, so I changed it back to NO. Any other suggestions? I really appreciate all the help you are giving me. I can only attach 4 screenshots here so I will send the 5th in another message.

actions · 2006-Oct-30 1:31 am ·

afnetman

afnetman to DogFace056

Member

2006-Oct-30 1:33 am

to DogFace056

And here is the last screenshot.

actions · 2006-Oct-30 1:33 am ·

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