Re: ComCast Problem in http://www.dslreports.com/forum/r17192685 en Sun, 23 Nov 2008 07:19:21 EDT Sun, 23 Nov 2008 07:19:21 EDT Re: ComCast Problem http://www.dslreports.com/forum/remark,17192685 JakCrow :
said by HockeyKid See Profile :

You couldn't wait 1 day to go to the Local Office to get your modem issue fixed?
Also, typically rebate instructions recommend that you make a copy of your receipt for reference. Doing so would have resolved the issue with you having proof that you purchased the modem brand new. The rebate paperwork sounds like an error on your part.

" I made the suggestion that I go buy another modem and comcast can reimburse me for the price."

"I suggested they credit my account for a few months to cover the cost of a new modem."

Now who in their right mind would cover the cost of a purchase a customer made, when all cable companies do not support 3rd-Party modems? Besides, I believe Comcast suggests that you use their modems to cut any confusion on their network.
Huh. This was months ago, but whatever. I went back to comcast after having left them as a customer 4 years ago because of lousy customer service and pricing. This time around, I was giving them a very short rope to which to hang themselves. They succeeded. They treated me poorly and I took my money elsewhere. And I'm very pleased with the results. Sonic's service has been good from the start and Dish's HD content is much better than comcast's.]]> http://www.dslreports.com/forum/remark,17192685 Tue, 31 Oct 2006 18:59:50 EDT Re: ComCast Problem http://www.dslreports.com/forum/remark,17190673 HockeyKid : You couldn't wait 1 day to go to the Local Office to get your modem issue fixed?
Also, typically rebate instructions recommend that you make a copy of your receipt for reference. Doing so would have resolved the issue with you having proof that you purchased the modem brand new. The rebate paperwork sounds like an error on your part.

" I made the suggestion that I go buy another modem and comcast can reimburse me for the price."

"I suggested they credit my account for a few months to cover the cost of a new modem."

Now who in their right mind would cover the cost of a purchase a customer made, when all cable companies do not support 3rd-Party modems? Besides, I believe Comcast suggests that you use their modems to cut any confusion on their network.]]> http://www.dslreports.com/forum/remark,17190673 Tue, 31 Oct 2006 13:02:35 EDT Re: ComCast Problem http://www.dslreports.com/forum/remark,16721842 JakCrow : You are incorrect. What I should have done was reported that my service was interrupted, which I did. it was comcast's job to fix it. The people I talked to refused, thus, I'm cancelling all my services with comcast. They do not deserve my money.]]> http://www.dslreports.com/forum/remark,16721842 Wed, 16 Aug 2006 21:04:30 EDT Re: ComCast Problem http://www.dslreports.com/forum/remark,16720602 JerryTimes : It sounds to me like this was more your problem than theirs. Your modem was showing up on another account because the company that made your modem may have possibly used the same mac address on 2 different modems. Thats not Comcasts fault. You also should have returned the modem to the store that you purchased it from and demanded a new one.]]> http://www.dslreports.com/forum/remark,16720602 Wed, 16 Aug 2006 18:00:02 EDT Re: ComCast Problem http://www.dslreports.com/forum/remark,16712834 JakCrow : No. I have cancelled the service. I will never do business with comcast again. I am having Dish installed next week to get rid of comcast TV as well.]]> http://www.dslreports.com/forum/remark,16712834 Tue, 15 Aug 2006 16:53:21 EDT ComCast Problem http://www.dslreports.com/forum/remark,16705510 truleather : I have ComCast service here in the Portland, OR area and the services (Cable TV, Broadband Internet, and Broadband Phone) is superior to anything I have used before.
I would suggest you return the modem and go strictly ComCast products. It will save a lot of headaches...
Here is the phone number for my local ComCast customer service. They are very helpful and knowledgeable.
(888) 824-8264 Hope this helps.

A very satisfied ComCast customer! :D]]> http://www.dslreports.com/forum/remark,16705510 Mon, 14 Aug 2006 16:27:41 EDT