Packet loss in Louisville, Jefferson CO area in Inside Insight http://www.dslreports.com/forum/r17201615 en Sun, 06 Dec 2009 05:32:59 EDT Sun, 06 Dec 2009 05:32:59 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17505317 petey_ : Sometimes my speeds are good and sometimes there really slow. I noticed my Vonage phone is acting up again.]]> http://www.dslreports.com/forum/remark,17505317 Fri, 22 Dec 2006 05:27:50 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17504190 gotbusch : Speeds are still terrible here, just on the west side of the UofL campus.]]> http://www.dslreports.com/forum/remark,17504190 Thu, 21 Dec 2006 22:42:54 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17501183 jdunc : fixed since last tuesday here in st matthews. solid speeds all times of day, great ping, little to no packetloss.


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40207 st matthews]]> http://www.dslreports.com/forum/remark,17501183 Thu, 21 Dec 2006 14:47:06 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17500754 anon : Testing if anyones internet has been fixed in Jefferson County , I am downtown in the 40203 zip and it is still horrible.. its been almost 2 months now this is ridiculous.]]> http://www.dslreports.com/forum/remark,17500754 Thu, 21 Dec 2006 13:39:48 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17468231 crijuslee : Hey all, seems this forum is alot more active than the insightbb.com forum. I live in downtown Louiville, a couple blocks from UofL campus. I've had Insight for 4+ months. At first I had no complaints, but they have let me down the last couple months. Unfortunately my connection is worthless for internet gaming due to packet loss. I've called several times, and have reformatted and all that.



»/linequality/nil/2148343]]> http://www.dslreports.com/forum/remark,17468231 Sat, 16 Dec 2006 02:20:13 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17450057 procablemike : lol, and i thought i was the only one that had all of my traffic routed through atlanta.]]> http://www.dslreports.com/forum/remark,17450057 Wed, 13 Dec 2006 08:14:14 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17449775 petey_ : Skeeve2010,

The problem is probably that people on your Node do not use their connection at night as much as others allocating more signal on the line to come into your modem. I am not sure but I had the same problem in the past. During peak times my connection was fine but early in the morning or late at night my signal would be up over +16Db which is not in the acceptable range -12Db to +12Db. My problem was an easy fix I figure out myself. I had a Motorola Signal booster that worked on cable and broadband. All I did was split it before the booster where the modem had it's own line off the booster. Insight might have to fix something at your drop to lower the signal, they also have had to do that in my area. Someone correct me if I am wrong this is just an assumption.]]> http://www.dslreports.com/forum/remark,17449775 Wed, 13 Dec 2006 05:35:46 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17439095 jdunc : connection the last few days has been just as bad as ever in st matthews, 500k down average. speeds are decent this morning, but still can't game due to horrible pings and packetloss.
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40207 st matthews]]> http://www.dslreports.com/forum/remark,17439095 Mon, 11 Dec 2006 14:56:49 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17438911 AJICQ499087 : Connection last few days have been good which is a huge improvement over last week cable TV and Internet outages as well as a few friends that were also out with Insight Phone service.
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low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,17438911 Mon, 11 Dec 2006 14:25:19 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17437850 josht80 : My connection has been pretty stable for the past couple of weeks. It's nice to not have to call Insight every night! Sorry for those who are now having issues. Keep calling them and you will eventually find someone who is willing to help you.]]> http://www.dslreports.com/forum/remark,17437850 Mon, 11 Dec 2006 11:19:51 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17428388 Skeeve2010 : Unacceptable. This past week I have been having problems, primarily at night when things start to get really cold. I had a tech come by today and he was telling me that 'this is an ongoing problem.' That is simply unacceptable. I am completely without any broadband access from about 10pm to after about 10am each day. This is an "ongoing problem???" After also telling him about how my digital tv box was acting up (on screen guide not working right, several digital channels not working, and on-demand being very choppy) he went out and tested the signal and said that it was too high. Well, here's my thing. The signal is high and I'm online now. Why do I loose the signal only at night when it gets cold? What it comes down to is that I'm getting less than half of what I'm paying for. Unacceptable!!]]> http://www.dslreports.com/forum/remark,17428388 Sat, 09 Dec 2006 16:11:10 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17427852 dlpatters : Dont bother on calling Insight, its on theyre end your just gonna have to wait it out, or switch to bellsouth if you wanna upload to ftp or play any online games... btw if you do decide to play online you can pull it off if you play in a server located in Atlanta]]> http://www.dslreports.com/forum/remark,17427852 Sat, 09 Dec 2006 14:12:23 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17426866 jdunc : that one night of gaming was fun. back to normal since then.




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40207 st matthews]]> http://www.dslreports.com/forum/remark,17426866 Sat, 09 Dec 2006 10:38:20 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17412401 petey_ : Seems my pings are a little jumpy but the packetloss seems alot less. Speeds are good. Can't complain about it much I only use my connection for about 20 minutes though. I am logging in remotely and doing a constant ping haven't seen alot of timeouts.]]> http://www.dslreports.com/forum/remark,17412401 Wed, 06 Dec 2006 23:35:33 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17412240 jdunc : tonight i was able to game for the first time in about 3 weeks, maybe there is hope.
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40207 st matthews]]> http://www.dslreports.com/forum/remark,17412240 Wed, 06 Dec 2006 23:06:03 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17411229 AJICQ499087 : At the moment things seem to be good. Cable TV is working and Internet speed back up to good speeds with low packet loss too. Sad cable TV and Internet went south so much during last few days. Hopefully things will remain good for a while now in 40241 zip code near Goose Creek Rd/US 22 near Standard Country Club in Louisville, KY.

There I go with a positive post for a change! ;)
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low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,17411229 Wed, 06 Dec 2006 20:20:35 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17406570 petey_ : I received a call from management at the Louisville office and they sent a tech back out. We'll actually like 4 techs. They came out and checked all my signals and they made a phone call to a higher tier level support I suppose and ended up finding out that it was a CTMS? server issue or something and it was affecting alot of users in my area. They will be working on getting it fixed. I hope this will fix my problem. I will post more info when I find it out.]]> http://www.dslreports.com/forum/remark,17406570 Wed, 06 Dec 2006 03:25:20 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17375695 petey_ : Probably so lol]]> http://www.dslreports.com/forum/remark,17375695 Thu, 30 Nov 2006 23:55:48 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17374599 jdunc : that wasn't the IT manager petey, it was me prank calling you. sorry for the false hope, haha.



40207 st matthews]]> http://www.dslreports.com/forum/remark,17374599 Thu, 30 Nov 2006 20:59:58 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17374539 petey_ : Got a call today from the IT manager in Louisville. They are going to put a monitor on my modem over the weekend. I am going to try to use my connection as much as possible so they can witness what I am seeing. My luck it will run perfect this weekend. I don't understand why a monitor wasn't put in place before now.]]> http://www.dslreports.com/forum/remark,17374539 Thu, 30 Nov 2006 20:52:08 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17374173 surferbill1 : I'm in St Matthews, and like a couple of your guys said, last week speeds were great, this week they are absolutely horrendous, primarily at night. Xbox live is completely out of the question.

I have yet another tech coming tomorrow (had one here a few weeks ago), which won't solve a damn thing I'm guessing.

I'm so fed up!]]> http://www.dslreports.com/forum/remark,17374173 Thu, 30 Nov 2006 20:04:35 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17373990 dlpatters : Its all a game to get more money and keep their business, the fact is they weren't ready for the upgrade and it caused many problems in several areas becuase their equipement couldnt handle the speed jump. If we all bombard them with calls, ect then hopefully they will upgrade theyre systems.]]> http://www.dslreports.com/forum/remark,17373990 Thu, 30 Nov 2006 19:39:54 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17367956 petey_ : I went to the insight office and paid my bill and wanted to talk to someone in person. They just informed me that my ticket is still open and I should call tech support back. I still have not received a supervisor call. I gave up on calling every single night. Same ol' routine every night. I get tired of proving insight that it is not my modem/router/nic/spyware/virus or whatever crap they want to throw out there and blame it on. I am a Tech with UPS and I don't treat my customers that way. If they have a reoccurring issue and I am aware of it I don't treat them as if they are idiots and that it is their fault every time.]]> http://www.dslreports.com/forum/remark,17367956 Wed, 29 Nov 2006 22:17:56 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17365372 gotbusch : That's really a shame. I couldn't be more frustrated right now. A few posts back, I mentioned that techs came out and fixed my connection; well, it seems I'm worse off than ever now.

I called up Insight again and got on their monitor list for my area. Seems my area is still a "low bandwidth area." I couldn't get any hard dates for when they intend to do a repair for my area. I'm very close to closing my account. Only good thing about this month is that when I went to pay my bill I only had to pay $8.51.]]> http://www.dslreports.com/forum/remark,17365372 Wed, 29 Nov 2006 15:44:55 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17363652 josht80 : I thought my problems were fixed last week. I'm not getting the near-constant 20% packet loss after 6:00PM anymore. Now I'm just getting random periods that last about one minute where no traffic can be sent/received. This doesn't show up on the line monitor, but it sure does wreak havoc when I'm trying to play an online game or stream video.

Download speeds at night have been in the 2mb range. Upload speeds have been right at 1mb.

I've restarted my nightly "call insight" ritual, and the other day a tech told me that his supervisor said there was some bad equipment in my area that is scheduled to be replaced. Someone is supposed to be calling me with an ETA, but it has been 2 days and I haven't heard anything. It's funny how I learn something new every time I call, yet nothing really ever happens.

My ticket with the NOC has been in "waiting" status since 11/15.]]> http://www.dslreports.com/forum/remark,17363652 Wed, 29 Nov 2006 11:02:20 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17362565 petey_ : No doubt, I thought my connection was fixed. The last couple of days have been really low spikes on my monitor. I just hope they haven't closed my ticket number. It has been open since Nov 7th. I still haven't received a call about my connection from a supervisor.]]> http://www.dslreports.com/forum/remark,17362565 Wed, 29 Nov 2006 05:31:03 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17361210 dlpatters : PLEASE SAVE US... UPGRADE YOUR EQUIPMENT INSIGHT!! I CAN PLAY MY GAMES OR UPLOAD TO MY FTP WITH THIS UPGARDE, TURN BACK DOWN THE SPEED OR FIX YOUR STUFF!!!! ]]> http://www.dslreports.com/forum/remark,17361210 Tue, 28 Nov 2006 22:34:15 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17324483 anon : I've been having massive amounts of packet loss for the last few days as well. Starting to really get on my nerves.]]> http://www.dslreports.com/forum/remark,17324483 Wed, 22 Nov 2006 15:37:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17324404 NormanS :
said by gotbusch See Profile :

Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what).

In summary, I'm happy with the fix because I'm better off than I have been for about 2-1/2 weeks. Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless?
Which flavor of wireless? Your best wifi speed might only be 11Mbit/sec; not much better than 10BaseT Ethernet.
Secondly, even though the speeds on Insight's network have gotten better, once I leave their network and hop onto Level3 or SprintLink, my latency issues return.
For latency issues, your first and last hops are the ones to consider. If you have somewhat higher latency in the middle, but good latency at the ends, they you don't have a latency issue.

On a thirteen hop trace route, each hop is a unique event. Your computer sends thirteen packets (ICMP is typical for Windows, UDP for Linux), one for each hop on the route. Therefore, each "ping time" represents the travel time for the one packet to the router in the routing list.

If you see high latency start at one hop, and stay high for the rest of the hops, that one hop is having latency issues. If your first hop has high latency, your problem is very close to home.

Well, at least most of the time...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,17324404 Wed, 22 Nov 2006 15:26:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17323859 gotbusch : I was thinking the same thing: getting a new router. The only security I have enabled is MAC address filtering, I'm not utilizing WEP (I did try that once and it did affect speeds).

I forgot to mention in my above post, or rather ask: for the first hop, to DHCP-74-128-192-1, I shouldn't be seeing anything over 10ms correct?]]> http://www.dslreports.com/forum/remark,17323859 Wed, 22 Nov 2006 14:03:41 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17323822 superakcraig :
said by gotbusch See Profile :

Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what).
Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless?
I have the same problem with my wrt54gc Linksys. I have finally come to the conclusion that this is the top speed available to the wireless part of the router. Some may say it is because of your security settings but I disabled that security setting and still got the same results. I think in order for me to get the full bandwidth via wireless I am going to have to look into another router.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,17323822 Wed, 22 Nov 2006 13:57:31 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17323765 gotbusch : Well, had a supervisor's crew come out to my place this afternoon. Determined that my speeds outside were crap and fixed it in about 10 minutes. Results are:

With a direct connect to the modem, I was able to pull about 9.4Mbps with Insight's beta speed test server (»74.128.14.17/).

Did a direct connect to my Linksys BEFW11S4 v.4 router, and pulled about 7.2-8Mbps.

Went wireless and only pulled about 3.05Mbps (don't know if it was just bad timing for a speed test or what).

In summary, I'm happy with the fix because I'm better off than I have been for about 2-1/2 weeks. Only problem I see now is, why is it that I'm pulling so low of speeds once I go wireless?
Secondly, even though the speeds on Insight's network have gotten better, once I leave their network and hop onto Level3 or SprintLink, my latency issues return. So, will Insight work with Level3 and Sprint to fix their routers? Hopefully, but I'm not holding my breath. Anyone have any luck passing traceroute results to Insight and resolving the issue?]]> http://www.dslreports.com/forum/remark,17323765 Wed, 22 Nov 2006 13:48:24 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17308209 slaphappy65 : Which begs the question "When is an upgrade not an updrade"?

I give you Insight Broadband!

My connection sucks here in Evansville, too. Except when I'm at work or asleep. That's helpful.]]> http://www.dslreports.com/forum/remark,17308209 Mon, 20 Nov 2006 01:42:38 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17307971 petey_ : I will be calling Insight tomorrow and finding out why it has not been fixed yet and getting a credit for the month. My connection has been jacked all day today. from 12:00pm - now 12:30am my connection has just been pathetic.

]]> http://www.dslreports.com/forum/remark,17307971 Mon, 20 Nov 2006 00:28:33 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17307915 josht80 : It would seem that the maintenance didn't help much. What's bad is that, judging from our group line monitor, ten people had bad packet loss today around 8PM. My wife and I were disconnected from WoW several times during that time frame. Oddly enough, latency remained somewhat manageable.]]> http://www.dslreports.com/forum/remark,17307915 Mon, 20 Nov 2006 00:14:03 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17298963 josht80 : I ordered DSL this morning. I'll keep Insight for a couple of months to see if they fix the problem since I'm a sucker for 10mb/1mb. However, I won't be paying for it. I called and got a 1 month credit yesterday, and I suggest that you do the same petey_.

I've been having this problem since July 10th and they continue to give me the run-around. I need some lag-free WoW time and the ability to actually check my email at night without it taking 20 minutes.

The total monthly charges (including tax) for DSL 6mb/512kb service from Bellsouth plus a basic phone line (rip off), is $72.61 in Louisville, KY if anyone is curious. Insight is certainly the better deal when it works!]]> http://www.dslreports.com/forum/remark,17298963 Sat, 18 Nov 2006 11:42:28 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17297634 petey_ :

Packet loss up again tonight. I was supposed to get a call back from Teir2 Tech Support yesterday but I never received a call. Of course he couldn't figure out my problem. He was convinced it was on my end since he said... "Lets unplug everything from the modem and check it out" I did as he requested. "I am showing alot less packetloss now".. I was thinking hello captain obvious... I am not doing anything so it should have little or no packetloss. I hook my computer up and do some speed tests and surfing "I see quite a bit of packetloss now compared to when I tested it with nothing hooked up to it." Again kind of obvious. When there is no traffic coming in or going out of my computer the packetloss is going to be drastically less since there is less packets to drop. Anyways I don't plan on hearing back from him since he couldn't figure out anything. Right now I am trying to upload a file but I cant even get it to upload past 50Mb without it dropping my connection!!

Edit: I was looking at the line monitor results for us who have it set up.... looks like me and josht80 are having some of the worse consistant packet loss issues. There are a couple other that look like they have had a complete outage... but that could have been from turning the modem off.

my 4day chart
]]> http://www.dslreports.com/forum/remark,17297634 Sat, 18 Nov 2006 02:06:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17296413 dlpatters : I live on 1st St. here in louisville and am having MAJOR Packet loss/Ping issues ever since the upgrade... After a couple calls and chatting with the friendly support guys, my hunch was confirmed, that the servers (in certain areas) cant handle the speed, such as Louisville, ky and Lafayette, in. Theya re working on upgrading these servers. The packet loss has stopped me from playing my game but thats about it, everything else seems to run fine! THEY NEED TO HURRY I WANT MY PING BACK!
-Dizzan]]> http://www.dslreports.com/forum/remark,17296413 Fri, 17 Nov 2006 21:18:02 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17290587 jdunc : just started my monitor this afternoon. looks nice so far, packetloss up to the 80 mark and a near 300 ping spike.]]> http://www.dslreports.com/forum/remark,17290587 Thu, 16 Nov 2006 22:54:13 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17290494 josht80 : Time for my nightly update.

The packet loss started early tonight at about 4:00PM. I called Insight again and the tech I spoke to this time was miraculously able to view the status of my ticket with the NOC even though the previous 2 techs have assured me that it was not possible. According to her, they have a 24 hours monitor on my connection. She also told me that there was maintenance being performed in the Louisville area over the next 48 hours.

Hopefully, if she isn't just pulling my chain, we'll see some improvements soon.

Here's my latest monitor:

]]> http://www.dslreports.com/forum/remark,17290494 Thu, 16 Nov 2006 22:39:28 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17287728 petey_ : Here is my graph as you can see I lost complete connection while I was gone at about 8:00pm. What a suprise...

]]> http://www.dslreports.com/forum/remark,17287728 Thu, 16 Nov 2006 15:08:31 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17283347 josht80 : 24% packet loss tonight :-(

Called again, and the tech I talked to saw no record of a ticket being submitted to the NOC last night. So, I sat on the phone while this tech submitted another one. Let's hope the NOC works its magic. The tier 1 techs that we talk to on the phone can't even see the tickets once they go to the NOC, so there's no way to get a status update according to them.]]> http://www.dslreports.com/forum/remark,17283347 Wed, 15 Nov 2006 20:50:42 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17282581 TDOG :

I live in the Eastern Parkway and Bradley area...Very close to
U of L. All's well over here.

TDOG]]> http://www.dslreports.com/forum/remark,17282581 Wed, 15 Nov 2006 18:44:19 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17282551 IGGY : Insight techs contractors? I don't think that is true in all cases. Either way they should keep contractors in the loop as well. It is in Insight's best interest. ]]> http://www.dslreports.com/forum/remark,17282551 Wed, 15 Nov 2006 18:39:59 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17282528 josht80 : Aren't most Insight techs contractors anyway? Well, I have about an hour until I see if my issues remain.]]> http://www.dslreports.com/forum/remark,17282528 Wed, 15 Nov 2006 18:37:01 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17282095 IGGY : "He thinks that we only get 5 megs down...it's pretty discouraging to know that the employees aren't aware of major service changes."

While there may be many reasons for this. I fully agree with you. Unfortunately no matter how much the hyped commercials try and tell us differently. The majority of us here have seen this type of situation time and again.
--
Test PC Security
Cable Diagnostics
BLOG ZoneAlarm Help Vista 5744 RC2 Beta Insightbb Where's my 15000/1500]]> http://www.dslreports.com/forum/remark,17282095 Wed, 15 Nov 2006 17:34:07 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17281763 surferbill1 : The tech came today and ran some tests via some insight beta speed test that connects with the local hub at: »74.128.14.17/ and within minutes I had ranges of 2mb down to 8mb down...so long story short he put in a work order for guys to check the lines outside and try to figure out what the heck is going on.

The tech who came didn't even know that non-business subscribers were bumped up to 10megs. He thinks that we only get 5 megs down...it's pretty discouraging to know that the employees aren't aware of major service changes.]]> http://www.dslreports.com/forum/remark,17281763 Wed, 15 Nov 2006 16:44:01 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17280415 josht80 : Here's a nice description of my connection over the past 2 days. Yay for line monitor!

]]> http://www.dslreports.com/forum/remark,17280415 Wed, 15 Nov 2006 13:06:33 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17280189 superakcraig :
said by jdunc See Profile :

11:44 am, i was getting the same speeds last night around 10:30 est and the packetloss/ping spikes were off the charts as well.
You might try signing up for the line monitor group for Insight. It is free. It monitors your pings and you can see a graph like this that will tell you more about your connection. This one is mine. .

This may help you pinpoint the times that you loose your signal.
--
Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,17280189 Wed, 15 Nov 2006 12:30:54 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17279919 jdunc :

11:44 am, i was getting the same speeds last night around 10:30 est and the packetloss/ping spikes were off the charts as well. ]]> http://www.dslreports.com/forum/remark,17279919 Wed, 15 Nov 2006 11:44:30 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17276868 surferbill1 : wow dude that sucks bad...im sorry to hear that. I will freak if this guy doesn't show up tomorrow!]]> http://www.dslreports.com/forum/remark,17276868 Tue, 14 Nov 2006 21:25:04 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17276616 josht80 : My tech tonight was a no-show. You just don't understand how angry that makes me. I called and complained, but got no where. I did find out that my problem had been escalated to the NOC, but that may have just been something they told me to get off the phone. When I asked how long it would be before the problem is fixed, I got no answer. Apparently I'll also not receive any kind of status reports. I guess I'll just have to call every night. I'm almost at the point of switching to DSL . I have 10% packet loss as I type this message.]]> http://www.dslreports.com/forum/remark,17276616 Tue, 14 Nov 2006 20:46:43 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17276612 anon :

For Louisville 40208 area; I'm just west of the UofL campus. Already had a tech out, then some more techs after him. It seems kinda odd that it's a pattern that speeds return to normalcy before techs come out, as it occurred with me also.

Found out that my area is "an area with a problem, and it's being worked on." Hopefully this gets fixed before the week is up.]]> http://www.dslreports.com/forum/remark,17276612 Tue, 14 Nov 2006 20:46:30 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17275502 surferbill1 : jdunc, i live in st. matthews as well and my connection has been really poor also. I can't play games on xbox live without lagging all over the place. My download/upload speed has been similar to yours. I called Insight over the weekend and the person I spoke did some pings and said some of mine were really high. I have a tech coming out tomorrow so we'll see what happens.]]> http://www.dslreports.com/forum/remark,17275502 Tue, 14 Nov 2006 17:43:24 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17275216 petey_ : JoshCharter, same exact thing as me. My speeds are good when I get them, and its just that spurt of packetloss that renders my internet dead. Not long enough to drop the modem but long enough to stop anything I am doing. Although a call might help, most of the time they will roll a tech out that has no idea of you problem and will call out someone else to check the main line when he didn't see a problem on your line. After he has found nothing wrong he will say he fixed something (in my case a port somewhere) if its not better in a couple days call back... If it is not better instantly how did he even fix it? anyways good luck Josh on getting that fixed. Hopefully all the problems will be gone soon. My internet used to be rock solid until the last 6-8 months. I have had more outages and problems in the last 6-8 months that I have had in like 5 years.

Jdunc, Glad to see it was something simple with your speed issues. Keep us updated on the packetloss if you are still seeing it. I am getting good speeds most of the time like you are seeing. I am getting around 10Mb/1Mb on insights test server and a little less on some of the others on this forums.]]> http://www.dslreports.com/forum/remark,17275216 Tue, 14 Nov 2006 17:00:52 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17275117 anon : I've been having the same issues. Speed is fine, it runs great but every 15 minutes to an hour I get a spike of total loss of connectivity. The modem stays synched but no traffic going through. It doesn't disconnect me from what I'm doing (WoW or Halo) but it freezes me for a while and is very annoying. Sometimes it's happening 4-5 times in a 10 minute span.

I do tech support for Charter so I know how to troubleshoot things like this, and it's absolutely a problem on Insight's end. I haven't spent any time on the phone with them YET, but probably will tonight when I get home, although from the posts above mine it won't do much good.

It had actually been running pretty good before they rolled out the 10/1. I'll call tonight and post back if I get anywhere. My signals are excellent, just lose connection for 30 seconds to a minute at a time. ]]> http://www.dslreports.com/forum/remark,17275117 Tue, 14 Nov 2006 16:43:42 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17275096 jdunc : so they came and replaced my modem and now instead of 4mb down, i am getting 10.25mb down. that's great news, but only time will tell about the packetloss problem and the loss of bandwidth at night. they said, "we've been having problems, but we don't know when it will be fixed".]]> http://www.dslreports.com/forum/remark,17275096 Tue, 14 Nov 2006 16:41:25 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17269789 superakcraig : Oddly enough, I have been getting some high pings over the past serveral days. You can see my results on the line testing group page, but tonight, things are moving.



I am in the Jtown, 40299 area.

I did get a letter today in the mail explaining the improvements in speeds.
--
Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,17269789 Mon, 13 Nov 2006 19:23:37 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17269590 AJICQ499087 : The speed you posted is ridiculously slow and you need some help jdunc! It's good tech help is coming to your place.
--
low cost and fast speed is what customers want in broadband]]> http://www.dslreports.com/forum/remark,17269590 Mon, 13 Nov 2006 18:53:19 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17269269 jdunc :

there's my speed from last night when i called insight about my problem. today things are better and they will be tomorrow when the tech comes of course. right now my speed is testing at about 4000 down and 800 up, which is typcial, but still well below the average insight customer.

40207 st matthews]]> http://www.dslreports.com/forum/remark,17269269 Mon, 13 Nov 2006 17:58:13 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17269092 BoToMaTiC :

Everything is fine here in this part of Louisville (Pleasure Ridge Park).

Ping times are great, no lag and good service in area code 40258.]]> http://www.dslreports.com/forum/remark,17269092 Mon, 13 Nov 2006 17:26:07 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17269055 akgehm : What good does it do them to keep denying it and sending techs out to our homes anyway? The tech that came here said it himself...there is a problem and he doesn't know why them keep sending them out. Why can't they just admit it?]]> http://www.dslreports.com/forum/remark,17269055 Mon, 13 Nov 2006 17:20:33 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17268561 petey_ : Good luck with that Jdunc. I wish they would just admitt there is a problem on there end and that they are working on it instead of denying it.]]> http://www.dslreports.com/forum/remark,17268561 Mon, 13 Nov 2006 15:50:08 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17266910 anon : Same problem here in St Matthews. I can't play multiplayer games at night due to all the lag spikes. Of course when I call insight about the problem they try to bs me with all kinds of excuses about how it's a problem with my computer. Last night I ran a few traceroutes and in the first 4 hops, which is insights network I was got times of 1034ms and 3036ms. A tech is coming out on Tuesday and I already know the result, everything will test out fine. Pathedic.]]> http://www.dslreports.com/forum/remark,17266910 Mon, 13 Nov 2006 10:30:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17266841 petey_ : Tech came out today again. He said he replaced a port somewhere on there end. Still the same issues so far. I still have the ticket open. They still have determined it is on there end they just cant figure out what. I had to call the tech on the phone again since the field tech had already left. Had to go through the same spill about I have already tried that and tell them I will do it again to show you but it will be the same result. Not there fault they are just doing there job. Here is what it looks like when I ping google.com

Reply from 72.14.207.99: bytes=32 time=54ms TTL=238
Reply from 72.14.207.99: bytes=32 time=52ms TTL=238
Reply from 72.14.207.99: bytes=32 time=53ms TTL=239
Request timed out.
Request timed out.
Request timed out.
Reply from 72.14.207.99: bytes=32 time=51ms TTL=238
Reply from 72.14.207.99: bytes=32 time=61ms TTL=239
Reply from 72.14.207.99: bytes=32 time=63ms TTL=238
Reply from 72.14.207.99: bytes=32 time=54ms TTL=238
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 72.14.207.99: bytes=32 time=54ms TTL=239
Reply from 72.14.207.99: bytes=32 time=53ms TTL=238

Ping statistics for 72.14.207.99:
Packets: Sent = 59, Received = 52, Lost = 7 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 70ms, Average = 54ms]]> http://www.dslreports.com/forum/remark,17266841 Mon, 13 Nov 2006 10:14:23 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17266717 josht80 : Thanks for the info, I'll set this up tonight when I can make my router "pingable."]]> http://www.dslreports.com/forum/remark,17266717 Mon, 13 Nov 2006 09:46:37 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17265602 NormanS : If you have eliminated your equipment, then yes. Insight has set up group line monitoring. It should be free. From the links at the top of the Insight forum landing page:

»/testhistory?view=29

Shows what the results look like. Go here to sign up:

»Insight Line Monitors - Open Sign-Up

So far, I have seen this for Comcast, Charter, and AT&T West, as well. I have set up for AT&T West, though I am not seeing any trouble.

This will show a continuous result over a 24/7 period. Note that the green band shows the latency, and the blue line the packet loss (at your end). If the Insight forum has given this to you, maybe you can use it for better assistance.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,17265602 Mon, 13 Nov 2006 00:27:47 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17265565 petey_ : SO that means it is insights problem correct? Since I have done everything possible on my end as in new modem/diff router/using no router at all. ]]> http://www.dslreports.com/forum/remark,17265565 Mon, 13 Nov 2006 00:17:09 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17265492 NormanS : The 2% loss is on your end. Something is happening between your router and your Insight gateway...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,17265492 Sun, 12 Nov 2006 23:59:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17265472 petey_ : that is true but when the packetloss hits I can not do anything. It fluctuates from 2%-10% packetloss it is all random.]]> http://www.dslreports.com/forum/remark,17265472 Sun, 12 Nov 2006 23:53:52 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17265443 NormanS : It looks like your packet loss is just at 2%. All that other stuff doesn't count.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,17265443 Sun, 12 Nov 2006 23:47:17 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17264652 petey_ : Still the same thing here Josh. I was gone all weekend untill a few minutes ago but my connection is the same.]]> http://www.dslreports.com/forum/remark,17264652 Sun, 12 Nov 2006 21:34:51 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17261628 anon : I still have about 20% packet loss in Okolona.

The tech came out on Friday. He swapped modems (I have a brand new one). After an hour of trying to get the new modem to pull an IP address, there was no change (big surprise). He gave me his supervisor's card and told me to call when the problem was occuring. There are periods of time where I have very low packet loss, which just happens to be when the techs show up at my house. So far the supervisor isn't answering his phone or returning voice mail.

I have another tech scheduled to come out on Tuesday. This will be the 4th one in the past month. Let's hope I get lucky this time!]]> http://www.dslreports.com/forum/remark,17261628 Sun, 12 Nov 2006 10:39:19 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17247248 petey_ : I had insight on the phone yesterday for an hour trying to figure out where my packet loss was coming from. It wasn't the modem, router or my NIC. He was getting packetloss to a second modem I had with out it being hooked up to anything else ( the router or the nic on the comp). It did the same as the old modem. He sent out another tech to come out today. The field tech did not even know what I was showing him when I was preforming a ping on google (ping google.com -t) and showing him where it lost the packets! Do the techs only know how to check the signal? I have a Problem escalation ticket number from the phone tech last night. The Tech that came out today said he is going to have them check the main line tomorrow. If it is not fixed tomorrow looks like I will be calling again and asking for a credit for the last few weeks that I have been having this trouble. You would figure with numerous phone calls and 4-5 techs being out in the last couple months all my problems would be fixed. /End Rant. Just steaming right now.]]> http://www.dslreports.com/forum/remark,17247248 Thu, 09 Nov 2006 18:26:21 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17225570 anon : I've had these issues for a couple of months now, on and off. I have a technician coming on Thursday to look at the lines again. Yesterday I managed to talk to a customer svc rep who confirmed that I was getting 17% packet loss from their system to my modem. This ruled out any networking problems in my house, and I just bought a brand new SB5120 modem.

I'm in the Okalona area. I'll reply again with any results from the technician on thursday.]]> http://www.dslreports.com/forum/remark,17225570 Mon, 06 Nov 2006 10:35:16 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17224506 petey_ : looks like level3 is losing alot of packets... Did another test and same result. »/linequality/nil/2122488

It is getting ridiculous. I can't even surf the net at times or play any games. I am not even attempting to use my vonage phone with the packet loss all I get is inbound audio most of the time the outbound data gets cut out. It has been like this for a couple weeks now.

Ping statistics for 64.218.170.57:
Packets: Sent = 291, Received = 284, Lost = 7 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 91ms, Average = 62ms

Ping statistics for 216.66.249.76:
Packets: Sent = 73, Received = 69, Lost = 4 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 69ms, Maximum = 112ms, Average = 74ms

Ping statistics for 69.17.117.156:
Packets: Sent = 116, Received = 112, Lost = 4 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 143ms, Average = 89ms]]> http://www.dslreports.com/forum/remark,17224506 Mon, 06 Nov 2006 02:09:12 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17215527 CKY2K : »/linequality/nil/2121360]]> http://www.dslreports.com/forum/remark,17215527 Sat, 04 Nov 2006 12:53:45 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17212346 anon : I am also having similar issues with packet loss in Jefferson Co. This is primarily in the evening. I had a technician out today and he said my signal is almost perfect. At that point I was not having any problems with packet loss. He did state that there is a known issue in my area (Crescent Hill) where people begin to have problems after 7pm and they were working on the problem. Here it is 8pm and I am starting to drop approximately 10% of my traffic...]]> http://www.dslreports.com/forum/remark,17212346 Fri, 03 Nov 2006 20:04:35 EDT Re: Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17203752 petey_ : »/linequality/nil/2120053

Looks like from the west coast I am getting alot of loss...]]> http://www.dslreports.com/forum/remark,17203752 Thu, 02 Nov 2006 14:02:06 EDT Packet loss in Louisville, Jefferson CO area http://www.dslreports.com/forum/remark,17201615 petey_ : I have been having some bad connection problems lately. I had a tech come out today and of course everything looks good on his end he replaced the cable from the line to the house which did not change anything. I have had some really bad packet-loss to where I have lost all internet connection for a minute or so but it is not enough to kick my modem off. I know its not the modem I have already replaced it and I know its not my router. Just curious if anyone else has had an issues. I will post some more information when I get home tomorrow afternoon. My download and upload speeds are normal until the packet-loss hits.]]> http://www.dslreports.com/forum/remark,17201615 Thu, 02 Nov 2006 04:47:05 EDT