Forget Portals, How About Running Your Network? > Dumb Pipe....

reply to xlimitx

Re: Dumb Pipe....

said by xlimitx It's all about customer retention and creating the glue that makes someone stay with a provider.
[/BQUOTE :

Show us where they want to retain customers. Almost every company puts money into getting customers, but they hardly spend a cent trying to retain the customers once they get them. Provide proof or I'm calling shenanigans.

Hrm...

If they hardly spent a cent keeping you online, then how are you online now?

They spend money on their operations to keep their(your) infrastructure up and running so there aren't significant unplanned outages, etc. That way, the retention is created by providing a reliable, well maintained network.

Right?

I have a perfect example. My coworker is an Insight BB subscriber. When her introductory pricing ended, she canceled her account, as it was too expensive. Less than a week later, they were calling her and offering her the same deal she just finished with. Why didn't they just offer that to her while she was still a customer? They couldn't possibly artificially inflate their numbers if the did that, could they? Why must current customers have to cancel services in order to get the deals that new customers get? I think it's a sad business model.
--
bolt

____________________________

"And, you know, it'll take time to restore chaos and order—order out of chaos. But we will."— George W. Bush, Washington, D.C., April 13, 2003

_____________________

»www.boltweb.com

Sounds more like a sales or techie error to me. I remember when my mother lost her screw with Nextel they tried everything in there power to not make her leave. That includes a new phone and bonus minutes till the contract expires.

I can't say the same for Sprint though.