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| Sounds like some bullshit! I'll pay her all her damages if she can prove this happen. I have been a tech for years, and I know this is bullshit. Most CATV power supplies are 60V or 90V DC. Most power lines are 240VAC. I have seen a cable tap, that is suppose to pass-thru the 60VDC or 90VDC to the next active go bad, allowing voltage to pass to the customers drop system. The worst that happens is you see lines on the analog picture and a small shock if your sweaty and touch the cable. If he plugged the power strip into a 240V outlet (which should have different holes then a regular outlet has) The breaker would have tripped after the first devices got zapped. The Powerbook which uses a transformer to convert the 120VAC to whatever voltage a powerbook uses, would have fried. Maybe burnout some diodes on the powerbook. The breaker on the power-strip would have blown too. Sounds like BS, and I would pay money to recreate this and prove her wrong. Maybe we can get Mythbusters. | |
| said by truedalife:I'll pay her all her damages if she can prove this happen. I have been a tech for years, and I know this is bullshit. Most CATV power supplies are 60V or 90V DC. Most power lines are 240VAC. I have seen a cable tap, that is suppose to pass-thru the 60VDC or 90VDC to the next active go bad, allowing voltage to pass to the customers drop system. The worst that happens is you see lines on the analog picture and a small shock if your sweaty and touch the cable. If he plugged the power strip into a 240V outlet (which should have different holes then a regular outlet has) The breaker would have tripped after the first devices got zapped. The Powerbook which uses a transformer to convert the 120VAC to whatever voltage a powerbook uses, would have fried. Maybe burnout some diodes on the powerbook. The breaker on the power-strip would have blown too. Sounds like BS, and I would pay money to recreate this and prove her wrong. Maybe we can get Mythbusters. Read the article. The tech plugged into something that he should not have plugged into on the coax side.
If you look at the pictures, you will see the coax has been subjected to a high amount of voltage. Now, explain how you get that kind of voltage running from a transformer of a laptop back into the cable line AND cable modem. The surge came in through the coax which has a much higher level of tolerance than the 16-18 gauge cable that goes into a laptop.
However, if it is proven to be Comcast's fault, would you still be writing out that check for her?  | |
| More bullshit! I have never seen anything that looks like a coax plug in, but has high voltage in it. What was this hole, or port, or thing a ma-jig he was plugging into??? Can someone answer that??? Give me the technical name, or scientific name or made up name for this hole and what was it doing exposed?? Can kids get to this hole??? That could be dangerous.
And this guy is truly an idiot if this is true and should be fired and the insurance should and will be eventually pay. Not in another lifetime would I make that mistake as a tech. And fool trained at Comcast U would know better so that's why I say is Bullshit.
In the great words of Penn & Teller "that's bullshit!" The customer has to understand with any insurance claim, and this is an insurance claim, there is a long process. Comcast is not going to pay money out of there pocket to the customer, they pay there insurer. It's bad that her equipment is lost, but that's why it's called an accident. It may not have been on purpose. But everyone wants to blame Comcast, everyone wants to make a seen and make it a PR issue.
You show me a human being who has never made a mistake, had and accident, lost things, dropped and broke something or damaged something inadvertently and I'll show you my money tree that really grows. Stupid monkeys! Get a life! And you know life is too short and under-appreciated! The computers broke, the computers broke! Oh my God! The computers broke. Did they stop making laptops??? Was it the special edition, titanium made, ruby studded, signed by Steve Jobs himself???
This is how it should have been handled.
1) The equipment gets damaged.
2) See if the tech is hurt or if the customer is hurt and rush emergency aid.
3) Get the tech to call his supervisor and explain what happen. Make sure you get a name and possible number of contact
4) Call customer service and document the complaint. Get CAE's contact information.
5) If she can afford it, replace all the damaged equipment, pay for the clean up and electrical damage and keep receipts. Or wait for damage claim to be investigated and processed. Keep calling your contacts and complain by e-mail to the cooperate office if the process hasn't updated any good news.
This customer instead:
1) Gets her equipment damaged.
2) Maybe gets the info she needed for following up.
3) Takes pictures and invites a reporter into her home to tell what happen.
4) Complains to the reporter about a process that any body who has had an accident or damage claim most go through.
5) Talks trash to all her friend about an incident that was an accident. Thinks that Comcast caused her damages, not the individual who made a mistake.
6) And Forever stays bitter about Comcast, possibly switching her service the next week.
Shit happens, like Martin Lawrence said, "we get insurance, encase shit happens." People spend to much time and energy on things that can get resolve with a little time & patients.
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"Always in the Need for Speed." | | |
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| said by truedalife:More bullshit! I have never seen anything that looks like a coax plug in, but has high voltage in it. What was this hole, or port, or thing a ma-jig he was plugging into??? Can someone answer that??? Give me the technical name, or scientific name or made up name for this hole and what was it doing exposed?? Can kids get to this hole??? That could be dangerous. And this guy is truly an idiot if this is true and should be fired and the insurance should and will be eventually pay. Not in another lifetime would I make that mistake as a tech. And fool trained at Comcast U would know better so that's why I say is Bullshit. So on the one hand you are calling BS yet on the other hand you acknowledge it could happen.  Choose a side and stick to it.
Also, you failed to notice in the article how the rat's nest of wiring, installed by Comcast, could have had frayed wiring and might have had voltage jump into the coax. Then, the fact that the laptop could have been fried by voltage entering the coax line is entirely possible.
Another thing you are failing to realize is that Comcast ALREADY ADMITTED FAULT!!!
From the article:
quote:
A supervisor arrived later that day and after surveying the scene and materials, conceded that their company had caused the accident. He noted, in particular, the internally fried coaxial cable.
said by truedalife:In the great words of Penn & Teller "that's bullshit!" The customer has to understand with any insurance claim, and this is an insurance claim, there is a long process. Comcast is not going to pay money out of there pocket to the customer, they pay there insurer. It's bad that her equipment is lost, but that's why it's called an accident. It may not have been on purpose. But everyone wants to blame Comcast, everyone wants to make a seen and make it a PR issue. I would buy this except that, again, Comcast admitted fault. There is no argument about that. Comcast made a mistake and now needs to pay up quickly. A month is too long especially when responsibility is NOT in question.
said by truedalife:You show me a human being who has never made a mistake, had and accident, lost things, dropped and broke something or damaged something inadvertently and I'll show you my money tree that really grows. Stupid monkeys! Get a life! And you know life is too short and under-appreciated! The computers broke, the computers broke! Oh my God! The computers broke. Did they stop making laptops??? Was it the special edition, titanium made, ruby studded, signed by Steve Jobs himself??? Part of making mistakes is taking responsibility. Comcast has a duty to replace customer equipment, they admitted to destroying, in a timely basis.
said by truedalife:This is how it should have been handled. 1) The equipment gets damaged. 2) See if the tech is hurt or if the customer is hurt and rush emergency aid. 3) Get the tech to call his supervisor and explain what happen. Make sure you get a name and possible number of contact 4) Call customer service and document the complaint. Get CAE's contact information. 5) If she can afford it, replace all the damaged equipment, pay for the clean up and electrical damage and keep receipts. Or wait for damage claim to be investigated and processed. Keep calling your contacts and complain by e-mail to the cooperate office if the process hasn't updated any good news. So if her house burned down, you would expect her to pay for it and wait until Comcast decides it wanted to pay her?
said by truedalife:This customer instead: 1) Gets her equipment damaged. 2) Maybe gets the info she needed for following up. 3) Takes pictures and invites a reporter into her home to tell what happen. 4) Complains to the reporter about a process that any body who has had an accident or damage claim most go through. 5) Talks trash to all her friend about an incident that was an accident. Thinks that Comcast caused her damages, not the individual who made a mistake. 6) And Forever stays bitter about Comcast, possibly switching her service the next week. Uhh, reading comprehension ownes you.
She did make sure the tech was o.k. and the supervisor was called by the tech (who was well enough to make the call.) She made the complaint only when Comcast took their good old time paying the claim. She gave them a month, they still haven't paid. Imagine what would happen if a company destroyed your car (and it was their fault.) You would be the first one ranting that you needed a car to get to and from work. How would you feel if they dragged their feet and made you go out of pocket not only for a rental car but you having to buy another car and pay for 2 of them (if you previous vehicle was still on payment which you are still responsible for.)
said by truedalife:Shit happens, like Martin Lawrence said, "we get insurance, encase (sic) shit happens." People spend to much time and energy on things that can get resolve with a little time & patients. A little time is a week. A month is too much time. Put yourself in the customer's position before you rant about how "unfair" they are. | |
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