1. I Send mail to Charter telling them the network especially upload is too slow. 2. I send email to Charter telling them the network especially upload is too slow. 3. I complain on the Charter forums on Broadband reports 4. I complain on the phone when ever I call Charter for pretty much any reason.
I'm not really sure how to communicate to them that the network IS TOO DAMNED SLOW! UPLOAD SUCKS! FIX IT!