 ell
@cgocable.net |
ell
Anon
2006-Dec-29 7:42 pm
Are other people in kingston still going slow or just mesince around aug 15 to 30th my speed started slowing
down. each month slower and slower. called cogeco said looking
into it. may need upgrading in west kingston. now im getting
timed out alot getting only 20 to 300 kbps and on a good day
if im lucky 3000 kbps. is anyone other then me having this?
i have used cogeco since it started mabe 10 years or so
and it's been great. Im not looking for help I will let the
great Tech's at cogeco do there thing but just wondering
if others are going this slow????
ELL |
|
| |
Cogeco are in the process of rebuilding their system in Kingston. You may be in an area that is congested. Call them and book a service call. I did this for my mother and they replaced the modem (com21) but said that she'd have to wait til after the rebuild is complete in a couple of weeks in her neighbourhood for speeds to increase. My mother lives in Reddendale area and was only getting 1Meg service on the standard package. |
|
| |
Can you IM me the modem mac? (bottom of the modem starts with a 00)
Ill run some tests and see if I can give you any advice. |
|
| |
richard dawkins to oblender
Anon
2006-Dec-30 3:14 pm
to oblender
A rebuild in Kingston? cool  |
|
ell
join:2006-12-30
Kingston, ON |
to oblender
how long ??? Im in Reddendale to! what's a (com21) modem brand? Why would thay let thing's get so bad? with this upgrade what kind of speeds should we expect?? here are some of my speed test's |
|
 KeithWhy Ask Than?
Premium Member
join:2002-10-28
Fort Erie, ON |
Keith
Premium Member
2006-Dec-30 6:52 pm
I can only speak for myself (NOT A Cogecoite) thanks for Registering now could you please answer the Questions here » /forum ··· ode=flat |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-1 5:28 pm
1)What, specifically, is your issue? speed
a) Is there a specific time that this issue is most prevalent? 8am to 1am
b) How long has this issue been going on? started mid august
2) Do you have cable TV? NO
3) Have you contacted customer support about this problem? yes lots of times. nothing thay can do for now. will be upgrading Kingston jan and feb.
4) What troubleshooting steps have you taken to resolve this problem? (1) changed modem (2) tryed other computers (3) tryed TCPOptimizer (4) reset modem
(5) turned off firewall (6) unhooked router
5) Info about you: a) What city are you in? Kingston b) What is your operating system? XP c) What is your home network setup? router
d) If you have more than one computer, is the problem occuring on all other machines? yes
e) Are you running a firewall of any sort? YES Have you ever installed one? YES Did you try to turn it off during troubleshooting? YES
f) Please supply a traceroute from you to www.dslreports.com.
Tracing route to www.broadbandresults.com [208.254.3.166]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms
2 93 ms 125 ms 206 ms
3 122 ms 138 ms 144 ms d226-*-*.home.cgocable.net [24.226.*.*]
4 448 ms 123 ms 85 ms ra2sh-pos6-2.mt.bigpipeinc.com [66.244.255.5]
5 * * 159 ms rc1sh-ge9-7.mt.shawcable.net [66.163.66.45]
6 146 ms 96 ms 110 ms rc2sh-pos15-0.mt.shawcable.net [66.163.66.14]
7 327 ms 268 ms 302 ms rc1ch-pos6-0-0.il.shawcable.net [66.163.77.98]
8 222 ms 267 ms 362 ms rd1ec-pos7-0.il.shawcable.net [66.163.65.10]
9 139 ms 177 ms 267 ms GigabitEthernet3-1.GW2.CHI13.ALTER.NET [63.65.18
.153]
10 25 ms 59 ms 24 ms 0.so-1-1-0.XL1.CHI13.ALTER.NET [152.63.71.206]
11 114 ms 144 ms 154 ms 0.so-5-2-0.XT1.DCA6.ALTER.NET [152.63.13.18]
12 203 ms 203 ms 158 ms 0.so-6-0-0.WR1.IAD6.ALTER.NET [152.63.39.113]
13 206 ms 218 ms 218 ms so-0-0-0.ur1.iad6.web.wcom.net [157.130.59.70]
14 197 ms 222 ms 276 ms 206.112.64.54
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
6) Further Info: None
a) Connectivity issues: Please post a line test
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail
Simple ping loss check
10secs of 40byte packets 2 per second 0% loss 176ms 442ms 632ms
pass
low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 3% loss 123ms 404ms 604ms
pass
medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 4% loss 220ms 410ms 603ms
warn
your first hop ping
stream of 40byte pings to 24.226.12.177 0% loss 103ms You are 73ms
to your first hop
high
latency
Ping plot:
Ping plot:
From East Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 ge-521.gw-backbone-b.nyc.schlund.net 0% 60 60 0.29 0.53 4.40
1 SCHLUNDandPARTNERAG.ge-4-0-0.405.gblx.net 0% 60 60 0.55 10.42 186.21
2 ge3-2-0-1000M.ar3.NYC1.gblx.net 0% 60 60 0.58 0.79 4.38
3 216.6.97.1 0% 60 60 0.43 0.65 3.30
4 if-5-0.core1.NTO-NewYork.teleglobe.net 0% 60 60 0.77 12.46 201.51
5 if-13-0.mcore3.NJY-Newark.teleglobe.net 0% 60 60 0.98 8.92 175.01
6 if-2-0.mcore4.NJY-Newark.teleglobe.net 0% 60 60 1.04 4.60 82.11
7 if-3-0.mcore3.TTT-Scarborough.teleglobe.net 0% 60 60 30.86 31.29 37.52
8 ix-0-0.mcore3.TTT-Scarborough.teleglobe.net 0% 60 60 26.04 26.57 34.69
9 GE5-0.WANA-TOROON.IP.GROUPTELECOM.NET 0% 60 60 25.93 26.48 33.59
10 216.18.63.2 0% 60 60 25.98 26.31 30.09
11 66.59.149.106 0% 60 60 100.89 102.10 120.74
12 cgowave-0-109.cgocable.net 0% 60 60 100.25 101.20 121.14
13 d226-12-177.home.cgocable.net 0% 60 60 103.40 104.51 129.86
14 ??? 100% 0 60 0.00 0.00 0.00
15 d226-21-84.home.cgocable.net 5% 57 60 115.53 353.30 523.83
(fail)
From West Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 need.peer1.pointer.here.peer1.net 0% 60 60 0.95 1.12 1.37
1 ??? 100% 0 60 0.00 0.00 0.00
2 ??? 100% 0 60 0.00 0.00 0.00
3 ??? 100% 0 60 0.00 0.00 0.00
4 64.34.226.246 0% 60 60 83.61 83.94 85.22
5 d226-12-166.home.cgocable.net 0% 60 60 88.98 89.32 90.41
6 ??? 100% 0 60 0.00 0.00 0.00
7 d226-21-84.home.cgocable.net 2% 59 60 91.20 319.67 681.72
(pass)
CABLE Modem :
Return Path: Forward Path:
Signal Acquired at 111.000 MHz Connection: Acquired
SNR: 37.9 dB Frequency: 25.0 MHz Received Signal Strength: 0.1 dBmV Power Level: 45.0 dBmV Bit Error Rate: 0.000 % Channel ID: 3
Modulation: 256 QAM Modulation: 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Disabled |
|
| ell |
ell
Member
2007-Jan-1 5:36 pm
|
|
| |
Gluon
Anon
2007-Jan-2 2:01 pm
>>Today a little faster Yeah, that's blazing. lol |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-4 6:00 pm
today thay were working at the pole and that told me that the upgrade for my area is now complete. so when i did a speed test "getting better" now is this the best im going to get?? |
|
| |
Today:  My last best and what I expect:  I'm in Henderson Place just up from you Ell and yes it's very irritating, especially if you're paying for pro speeds and getting light speeds, lol. |
|
 Krispy1
Premium Member
join:2001-12-11
the stix |
to ell
Hi ell, you can PM me your cable modem mac (found on a sticker on your modem) and I'll take a look.
(NOTE: To all others...sorry to all that I've been missing for a bit, just busy and then vacation. I'm trying to catch up now so if I left you hanging then PM me with details) |
|
| Krispy1 |
to ell
said by ell:today thay were working at the pole and that told me that the upgrade for my area is now complete. so when i did a speed test "getting better" now is this the best im going to get?? Ok I'm confused as I've been watching your connection for a while (another employee passed on your modem mac) and I'm watching you *right now* download at 248KB (2036000 bits) per second. I also see no RF issues on your modem, street, node and there are no congestion issues (there's actually a bunch of headroom there). Yes there is a rebuild going on but that's not going to make a difference as you have no RF or network issues. I suspect your issue lays with either your system, router or home network and most of my nickels are on your router and/or the overall bottleneck caused by usage going through your router. I'm not trying to fluff you off, as always my goal is to help you fix the issue but the issue isn't on Cogeco's end in this case so we can give you new modems and have techs visit you and everything else but it's not going to fix your issue, try troubleshooting your home network...maybe someone is compromised and utilizing lots of bandwidth or something. So, to recap, here is what I'm seeing *right now* (4:59 PM 1/9/2007) Total DS Throughput: 1672000 bits/sec, 140 packets/sec (aka: downloading at 204KB) |
|
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-9 9:40 pm
my Kid's were watching on line videos. now I'm confused by that
speed 248KB ??? since the work at the pole speeds have been
1800kbps to about 3500kbps why would that confuse you?
I'm not trying to be rude i don't understand! advertised speed up to 10mbps is 248kb close to that ?? as for my network why do you think i have a problem there my router its wired not wireless? |
|
Krispy1
Premium Member
join:2001-12-11
the stix |
Krispy1
Premium Member
2007-Jan-10 10:37 am
said by ell:since the work at the pole speeds have been 1800kbps to about 3500kbps I just looked at your modem yesterday so no idea what was going on before but as of yesterday there are no RF or network issues at modem, street or node level. said by ell:I'm not trying to be rude i don't understand! advertised speed up to 10mbps is 248kb close to that ?? Your download speed is also impacted by the remote end, (ie: the site you're connected to), if their maximum bandwidth is 200KB then it doesn't matter if you have 40MB down all you're going to get is 200KB. Try FTPing files to and from your » home.cogeco.net/~(yourusername) webspace (from system connected directly to the modem bypassing any router)as this may give you a more accurate indication of your speeds. said by ell:as for my network why do you think i have a problem there my router its wired not wireless? It's irrelevant if your router is wired or wireless, it could still be creating a bottleneck, for example I had a DLink 624 router with buggy firmware that would queue packets if I was doing alot of simultaneous up/down traffic which resulted in VERY slow speeds for me. I eventually replaced the router and voila! speed issues gone. Additionally, as I mentioned, if one of the systems on your network happens to be infected it could be congesting your internal network. The reason I suggest looking at your router and home network is that I see no issues, RF, network or congestion related when I'm looking at your modem...if I could do something I would but I see no reason why your speeds are suffering so it's logical to look at aspects closer to you which include router, home network and your systems. |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-10 6:10 pm
i have tried to upload to home.cogeco.net/~ but could not get it to work have not used ftp in years but I tried a line test without router » /lineq ··· /2162627and with router » /lineq ··· /2162636can you tell anything from this ?? also I use newsgroups alot and for faster speeds » www.giganews.com/perform ··· nce.htmlthere speed test before aug always speeds from 6 to 8mbs now I'm lucky if i can hit 3mbs. i have hooked each of my computers up directly to modem same speeds also ran virus scan on all computers and they were all clean also ran spybot clean. One thing i did find is my router WAN is 10mbps so i can understand not going over 10mb. if i replace my router whats the best one out there at the computer store they told me that start at $30.00 up to $599.99 and i don't want to buy junk that will make more problems or with things i will never use on it also thanks for trying to help!! |
|
| |
WRT54G is cheap and solid. |
|
Krispy1
Premium Member
join:2001-12-11
the stix |
to ell
said by ell:i have tried to upload to home.cogeco.net/~ but could not get it to work have not used ftp in years It's really easy, I can either give you instructions on how to do it and help you get it going or I can throw a big file up there somewhere so you could download it (just better if you do the FTP as then you can test both down and upload). Not much outside of the fact that your router filters ICMP...some people think this is a security thing, I personally don't but either way not a big deal. Only problem is that it's off our network and out of control so hard to use that as a gauge. We like to use Cogeco stuff as we have more visibility and control over that to help pinpoint the issue. said by ell:i have hooked each of my computers up directly to modem same speeds also ran virus scan on all computers and they were all clean also ran spybot clean. Well that sounds good but just for the sake of saying it...not all security services can detect all threats. On a daily basis I deal with a multitude of customers that have security services that say they're clean when I have proof positive that they are infected, lots of reasons for that but really a thread for the security forum (if there's not several on it already). said by ell:One thing i did find is my router WAN is 10mbps so i can understand not going over 10mb. Do you understand that it's not even going to give you 10MB? There's overhead associated with TCP so you'll never see 10MB with a 10MB router. said by ell:if i replace my router whats the best one out there at the computer store they told me that start at $30.00 up to $599.99 and i don't want to buy junk that will make more problems or with things i will never use on it Personally I'm a Linksys fan, no idea what the newest and greatest is but maybe the folks in the networking forum can offer better advice then I. said by ell:also thanks for trying to help!! Anytime, hopefully we can all help you get up to speed sooner rather then later. |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-11 3:31 pm
Krispy for "FTP" If you could tell me how to
do it that would be great! |
|
Krispy1
Premium Member
join:2001-12-11
the stix |
Krispy1
Premium Member
2007-Jan-12 4:26 pm
said by ell:Krispy for "FTP" If you could tell me how to do it that would be great! I just threw this together » home.cogeco.ca/~example/, hopefully I didn't miss anything...it IS Friday afternoon after all! |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-12 6:24 pm
(home.cogeco.ca/~example/) worked great downloaded that software
uploaded a 3.3mb text file and downloaded the file 3 times with and without router. with router my top speed
182Kbps up/328kbps down and with router top speed 183Kbps up/306Kbps down. with or without router not much difference
i was hoping it was the router easy fix. I'm still going to replace it thow. i did the test at 6pm on Friday so this
might have slowed things down don't know? |
|
Krispy1
Premium Member
join:2001-12-11
the stix |
Krispy1
Premium Member
2007-Jan-12 7:06 pm
Nah, you should definately be getting higher then that when connected directly to the modem...that's what you get when you drag the file FROM the FTP server TO you PC right? |
|
ell
join:2006-12-30
Kingston, ON
2 edits |
to Krispy1
yes
today i will try the test with one of the other computers
if i get a chance |
|
| ell |
ell
Member
2007-Jan-16 11:27 am
I tried it on other computer top speed 118kbps up 460kbps down
no router computer connected to cable modem a little better
and that's with SmartFTP uploading file to cogeco and downloading it. What can it be ??
|
|
| |
to ell
To add my voice... I'm also in Henderson place, have had speed issues since Oct last year. Have had techs out, first said it was my line, replaced that, second said it was a broader network issue, they fixed that, got decent speeds for 3 days in december, and then back to slow :) Just called tech again and he said there was no latency or packet loss to my modem, so I should replace that. I just replaced it and still getting the same speeds both connected directly to the modem, and through my router. I'm maxing out at ~400KB/s from cogeco's own usenet server. Before all this went down I was getting 1.3MB/s. Any help would be gratefully accepted as I think I've tapped the resources I've been dealing with dry :) Here's my AA form: 1)What, specifically, is your issue? Low download speeds. a) Is there a specific time that this issue is most prevalent? no, it's all the time. b) How long has this issue been going on? (days, weeks, months etc) 3 months 2) Do you have cable TV? If so, is there any reception degradation..what channels? No 3) Have you contacted customer support about this problem? If so, what did they say? Yes, I've been through many techs. Latest tech says that the line to my modem is fine and that I should replace it. I have done so and seen no improvement. 4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?) - removed router and switch from the equation - tried multiple computers - upgraded all networking drivers - tested LAN speeds (all are fine) - had 2 techs out to visit - replaced modem - changed network cables 5) Info about you: a) What city are you in? Kingston b) What is your operating system? XP Pro c) What is your home network setup? Provide details. Dlink DL-604 router to Aopen switch, to 4 comps and an Xbox. Also tested with each computer directly connected to the modem, with different cables each time. d) If you have more than one computer, is the problem occuring on all other machines? yes e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting? Yes - firewall on the router. I have removed it from the equation without any luck. f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish). Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 6 ms 8 ms 12 ms 10.70.32.1
3 11 ms 13 ms 12 ms cgowave-smri-ubr.cgocable.net [24.226.12.186]
4 13 ms 15 ms 13 ms cgowave-0-105.cgocable.net [24.226.0.105]
5 16 ms 14 ms 26 ms gw-nac.torontointernetxchange.net [198.32.245.38]
6 32 ms 31 ms 30 ms 0.so-3-2-0.gbr2.nwr.nac.net [209.123.11.225]
7 32 ms 36 ms 32 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
8 32 ms 34 ms 31 ms www.dslreports.com [209.123.109.175]
Trace complete. 6) Further Info: If you're posting about: a) Connectivity issues: Please post a line test. b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)  I also tried the suggested ftp to my cogeco webspace, got 73KB/s up, 367KB/s down c) Latency: Traceroutes traceroutes traceroutes. Pings too. |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-17 10:25 am
3 of us in Henderson place going slow!! I'm glad it's not only me. maybe now thay will take a closer look at this SMALL part of Kingston. I don't think the problem is with me anymore.
I think finding a problem like this must be very tricky.
hopefully if there's others with speed problems in
Henderson place thay will post or call cogeco.
thanks
|
|
Krispy1
Premium Member
join:2001-12-11
the stix |
to sonicgeeza1
sonicgeeza, you can PM me your cable modem mac. Typically it's best for you to start your own thread and I may well ask you to if it turns out you're not fed off the same equipment. |
|
| |
Thanks Krispy, I have PM'd you. Sorry for not starting a new thread, thought I was doing the right thing by keeping it in the same one as other Henderson Place users  Let me know if you need me to start another one! |
|
ell
join:2006-12-30
Kingston, ON |
ell
Member
2007-Jan-17 1:11 pm
My speeds are getting better first time in 5 months over 5mbps another 2 to 4 Mbps to go. FTP to cogeco 76.8Kbps up/641 Kbps down. |
|
| |
Well, whaddya know, someone is doing something in Henderson Place today it seems  |
|
