| Why I left Sprint Simple. Their customer service is the worst I've seen.
Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). |
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Reviews:
 ·G4 Communications
·Speakeasy
| I had Sprint due to my job providing the cell phone. The call quality and coverage was horrible. Sometimes I wouldn't receive my voice mails until the next day. I was always roaming in my house and I didn't live in a rural area. I was glad to go with VZW when I changed jobs.
Two years later I moved and decided to try Nextel since the majority of my friends in that area had Nextel. As soon as Sprint took over, the call quality started to go down the tubes. I was being reminded of my Sprint days.
When the contract was up on the Nextel plan, I immediately switched to VZW. At least here in the Northeast, I have found VZW to be the best overall as far as quality and coverage. Obviously they are not as inexpensive as some other providers but you sure do get what you pay for.
It is no wonder that the Nextel customers are bailing now that they are with Sprint.
Later,
Michael |
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| reply to apollo80
said by apollo80:Simple. Their customer service is the worst I've seen. Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). I'd have to second that. The sad thing is that it wasn't always like that. When I first signed up with them in early 1998, their sales reps were super-nice, the one who signed me up gave me one of their top-of-the-line phones for half-price just because they were out of stock on the one that I wanted and a $50 credit for my old handset from AT&T, which probably was of no use to them. Then, for the first year or two both phone service and customer service were superb.
Then, one day all the helpful sales/customer service reps (including the ones in the store where I signed up) were replaced by a bunch of nimrods who had no clue whatsoever as to what they were doing, and some of whom didn't even speak much English. Their phone service went to sh*t at that point as well. I was putting up with that for about 3 years and then finally dropped them in 2003, went with T-Mobile and have been very happy with them so far.
I guess according to what I'm seeing here, things haven't gotten much better since then. Glad to know that I made the right choice to drop them.
BTW, a co-worker of mine signed up with them recently against my advice, and about 2 months later someone cloned his wife's phone and made about $3,000 worth of international calls. Any of his attempts to resolve this have so far been unsuccessful, their customer service and fraud team keep brushing him off. He is considering filing a complaint with FCC to get them to take his issue seriously. Luckily, he's not on a contract, so as soon as this gets resolved, he'll be jumping ship.
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Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill... |
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 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | reply to apollo80
said by apollo80:Simple. Their customer service is the worst I've seen. Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). Yep. I had absolutely no issues with their service and on par with my Verizon service, my Sprint service had much better call clarity.
Their customer service caused me to leave.
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Use the OS tool for the job. |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | reply to Miguel3239
That's funny since Sprint had nothing to do with Nextels calling issues. If anything, they walked in just in time. Thats like saying as soon as DCX was formed, all Chrysler's would magically be like Mercedes  . IDEN/CDMA.. 2 different systems that have nothing to do with the other. The phones are not even the same. The only thing they have in common is the longdistance network they are riding. PERCEPTION, so lets blame the other. Maybe it was Verizons fault...  |
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 N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | Well, I had a LOT fewer problems with Nextel before they merged. I mean, Nextel didn't have Uber coverage or anything, but the service was better before they merged with Sprint.
I don't know the how and why, but back when I had Nextel, they went in the shitter just about the time they merged...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy |
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2 edits | Some people just refuse to acknowledge the possibility that a company might actually SCREW UP an acquisition. Typically, these are the same types of people who have their wives (or husbands) handle paying the bills and dealing with any problems that might arise from it.
And on that note, has anybody ever actually noticed how much companies CONSTANTLY make mistakes? I'm convinced that a majority of the corporations in this country make intentional "mistakes" in an attempt to overbill their customers. This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. |
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Reviews:
·G4 Communications
·Speakeasy
| reply to tc1uscg
Yes, I know that they are different technologies but my point was that my Nextel service was fine until a month or two after the merger. The fact is that the service started to remind me of Sprint and so I decided to bail before it became worse. Perhaps the Sprint support staff don't quite maintain the systems like they should be? Who knows what goes on behind the scenes. One other point is that I never had to deal with customer service until I went to cancel and I concur with all the comments about CS. They gave me such an attitude while trying to get my phone number unlocked from being ported to my new service.
All I know is what personal experience has shown me about Sprint: Stay away from it as long as I am living here in the northeast!
Later |
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N3OGHYo Soy Col. "Bat" GuanoPremium
join:2003-11-11
Philly burbs
kudos:1 | reply to matrix3D
said by matrix3D:This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. Three biggest thieves in the country.
Banks
Insurance companies
The government
(in no particular order).
Phone and cable companies are a distant 3rd and 4th, in no particular order....
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy |
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 kamm
join:2001-02-14
Brooklyn, NY | said by N3OGH:said by matrix3D:This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. Three biggest thieves in the country. Banks Insurance companies The government (in no particular order). Phone and cable companies are a distant 3rd and 4th, in no particular order.... Well said!
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| reply to tc1uscg
Sorry Tc1uscg, you're completely wrong. Sprint has everything to do with the degradation of the Nextel network. My friend is a contractor for Nextel who is one of the ones responsible for switching out all current Nextel amps and antenna's for a "hybrid" system that is a part of Sprint. That switch over is what is giving us Nextel customers a headache. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
2 edits | said by ByteCrawler :
Sorry Tc1uscg, you're completely wrong. Sprint has everything to do with the degradation of the Nextel network. My friend is a contractor for Nextel who is one of the ones responsible for switching out all current Nextel amps and antenna's for a "hybrid" system that is a part of Sprint. That switch over is what is giving us Nextel customers a headache.
Not trying to discredit your friend but the "hybrid" "problem" didn't start months before the merger so you and he might want to go back rethink when these problems started. And the hybrid "addon" ,notice I said "addon", didn't happen overnight, in all markets so maybe he can explain that since this didn't start happening till late summer, why was dropped calls a issue during and before the merger. My point was, Sprint didn't flip on a magic switch one night in August of 2005 and create Nextels problems. Just the thought of that is sort of thin. All that the hybrid build-out has done is added more antennas to current towers. Did it ever don on you or your friend that maybe cell techs are not doing the proper quality checks before they release a tower for traffic? Are are they doing the proper call through test plans? Could it be that the build out is happening so fast, there isn't enough techs to do these checks? The 1900mhz antennas and T1 adds have nothing to do with it if the tower is turned up right. Ask your friend what type of checks are done before the antennas are turned up for traffic and if they are being done and not pencil whipped. |
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| reply to N3OGH
and did you know that most banks are owned by insurance companies?  |
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 furloniumComputer Over? Virus equals Very Yes?
join:2002-05-08
Bethlehem, PA | reply to Pirate515
said by Pirate515:said by apollo80:BTW, a co-worker of mine signed up with them recently against my advice, and about 2 months later someone cloned his wife's phone and made about $3,000 worth of international calls. Any of his attempts to resolve this have so far been unsuccessful, their customer service and fraud team keep brushing him off. He is considering filing a complaint with FCC to get them to take his issue seriously. Luckily, he's not on a contract, so as soon as this gets resolved, he'll be jumping ship. I've never heard of a CDMA phone being cloned, and even with GSM phones, cloning a SIM card (with the correct Ki) is a LONG and TEDIOUS process that usually ends up destroying the SIM and rendering it useless. Not to mention that no two phones with the same Ki can be on the network at the same time, and if they were, the account would be suspended immediately. I think your friend might have relayed on a BS story to you --
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I once had a dream that Sean Connery stayed at my apt., and he had his laptop with Win98 on it, and he knew how to connect to my wireless network. I don't do drugs  |
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