swintec
Premium
join:2003-12-19
Alfred, ME
 ·RapidVPS
·surpasshosting
 ·Sprint Mobile Broa..
 ·VoicePulse
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| [Praise] Cingular Customer Service
So I know seeing praise for Cingulars customer service is a tough thing to swallow  , I had a heck of an experience. I added a line to my account a couple of months back. I purchased a Razr through Cingular with a 50 dollar rebate. Fast forward to now and I still have not received my check. Being in one of those moods ready to argue, I called Cingular customer service to see what was going on. After being transfered several times, and once to the rebate center, where there was no answer, I was starting to get upset. My final call was to sales, as I knew there would be an answer. She told me she could not help, so she transfered me to customer service. I got a nice guy who essentialy said the stuff I had already heard. At that point I had had enough so I simply said that I was going to minus the 50 dollars off my next bill. Well, next words out of his mouth were: "Thats a great idea, I was just going to suggest this myself. I will subtract 50 dollars for you right now." I could not believe this. After we hung up, I checked my Cingular balance, and sure enough, 50 dollars had been subtracted. Is it just me or, -gulp- is Cingular customer service on its way up?  |
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MadMANN
Premium
join:2005-08-19 | We are in the middle of a war, there are starving people in Africa, and there are gang-related deaths every 7 minutes in our country. But NOW there is hope! |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ | reply to swintec
Thats GREAT!
keep us informed specially when you get your next bill. the guy might have told you that just to get you off the phone!
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You can never be too rich, too thin or have too much Bandwidth |
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swintec
Premium
join:2003-12-19
Alfred, ME
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| said by dvd536  :Thats GREAT! keep us informed specially when you get your next bill. the guy might have told you that just to get you off the phone! I called Cingulars automated account line right after the call, and he indeed had taken 50 dollars off. |
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icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs:
 ·AT&T DSL Service
| reply to swintec
I have to agree. A few years back had nothing but trouble with Cingular, but last time I added a new line and bought a new phone (that wasn't even available on the website), they not only got my order right, but charged me the online rate.
Much better than previous experiences. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by icp1 :I have to agree. A few years back had nothing but trouble with Cingular, but last time I added a new line and bought a new phone (that wasn't even available on the website), they not only got my order right, but charged me the online rate. Much better than previous experiences. Now only if their network was as good as their customer service.
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You can never be too rich, too thin or have too much Bandwidth |
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swintec
Premium
join:2003-12-19
Alfred, ME | Around here, for calling anyways, there network is top notch. |
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danny9
Go Ahead, Make My Day
Premium
join:2002-07-14
Clinton Township, MI
clubs:
·VoicePulse
·Comcast
| reply to swintec
Been with Cingular and it's many names for the last 7 yrs. or so. Never had a problem with their customer service or at the local Cingular store. Just signed another contract 2 days ago.
I have to agree with swintec, their network is top notch.
Thru out the state of Mi., Ohio, New york and Maryland. Never had any problems.
Some times I wonder if it's the users phone that is the real problem and in turn, blame it on the network or the Co. itself.
There are some bad phones out there, as users will point out on Howards forums, user reviews at Biz rate and tests at Consumer Reports will show.
Same old adage with phones too, you get what you pay for.
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To Think or not to Think: That is the real question. VoicePulse 07/29/04 |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by danny9 :Been with Cingular and it's many names for the last 7 yrs. or so. Never had a problem with their customer service or at the local Cingular store. Just signed another contract 2 days ago. I have to agree with swintec, their network is top notch. Thru out the state of Mi., Ohio, New york and Maryland. Never had any problems. Some times I wonder if it's the users phone that is the real problem and in turn, blame it on the network or the Co. itself. There are some bad phones out there, as users will point out on Howards forums, user reviews at Biz rate and tests at Consumer Reports will show. Same old adage with phones too, you get what you pay for. You obviously haven't been on their service in arizona. its blows here. full bars and i bet 80% of my calls dropped. I'm on t-mobile now and had one dropped call in 14 months. . . . .
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You can never be too rich, too thin or have too much Bandwidth |
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danny9
Go Ahead, Make My Day
Premium
join:2002-07-14
Clinton Township, MI
clubs: | No, I've never been to Arizona. Like to visit there someday! |
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