Despite Layoffs, Sprint WiMax Full Speed Ahead > India

India

You got any proof of that because if I remember correctly there call center is in Kansas and I never spoke to someone who had a strong accent or at least not that I noticed.
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The only limits we have are the one's we set ourselves.

I did get someone in the Phillipines (I asked and they said Manilla Call Center) last week, so I do know they are doing some outsourcing overseas.

reply to Michieru2
I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.

So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).

I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them.

reply to gh4456
Well I would take your word for it, but so far I been lucky.

I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.

Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
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The only limits we have are the one's we set ourselves.

When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America.

reply to keyboard5684
I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong.

reply to keyboard5684
Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.

Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.

On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
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The only limits we have are the one's we set ourselves.

reply to ninjatutle
A lot of people had all ready left right after the merger, those were the top execs from the Nextel side. I was reading another paper how Forsee was blaming the high cost of running nextel was causing some of the problems, I personally think that is because he or his people know how to properly run the existing Nextel system. This is very apparent due to the Quality has significantly gone down due to most part of the people who really cared about the system are now gone and the employees left have to loyalty to Sprint. Since Tim Donahue sold our soles to the devil everyone had seen the writing on the wall. At the time of the merger they were talking around 4500 people now it is up to 5000 that is just about the number of Nextel's employee force for the NY market. (had to correct myself)

Nextel had 18,000 employees...are you saying that 13,000 have left? Don't think so.
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If ever offered a breath mint - take it.

reply to ninjatutle
what are you trying to say?

What are you trying to say?

reply to yahtzee
Sorry ment for the NY market.

reply to Sr Tech
I am under the firm belief that the executives from the Nextel side (AVP and up) are what is keeping it afloat now. Hard to believe, I'm sure, but they have a great reputation.
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If ever offered a breath mint - take it.

From my understanding and from someone I knew whose dad worked at Nextel said all the higher ups where jumping ship and that his dad was pissed for some reason yet he did not go into details.

Nextel had great tech support, call them any time of the day by simply calling in as a data problem and they where there, no outsourcing and they also offered for 99 dollars unlimited calling which Sprint would never provide.

Personally there billing system was also better and there are rumors that once the whole merger is complete and by that I mean the financial systems are in one, and all the internals that the billing system will be switched from Sprint's to Nextel.

Personally I agree with that decision because the manager allowed for so much more customization, information and was more easy to navigate compared to this blob, half cut thing Sprint calls "Account Management".

But there are many things we as customers don't know and I think it's best to not speculate too much on what they do next.
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The only limits we have are the one's we set ourselves.

Sprint was so consumer focused it wasn't funny. They are merging the billing system into one by end of year and it's the former Nextel one.
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If ever offered a breath mint - take it.

reply to Michieru2
Yeah, the accent in the phillipines is a whole lot better than india's. However, I feel that an american rep can get more done on my account. 2/5 times I have called in the past month have been to the manilla call center. Both reps have been pleasant and I could easily understand them.

reply to yahtzee
I worked for Nextel for close to 10 years, I can tell you that VP's and Directors from the Nextel side had positions in the new structure jumped ship as they seen what was coming. Some jumped by choice some did not.

Agreed....however, there are still some good folks there....
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If ever offered a breath mint - take it.

reply to Michieru2
Sprint does outsource to India and other countries. Retentions last summer said the entire reason my replacement phone order was messed up was because the order somehow got sent to the normal orders department that is handled in India instead of retentions that would have shipped out of Louisville Kentucky. (this happened twice in 1 week that the orders went to India).

I am sure others will verify that this happens as well.