dark aggression
@sprintlink.net
|  reply to ninjatutle
Re: India
Sprint does not out source to india for the most part. the only group that does that is a small nich in kansas sends out certain types off calls(none of that a consumer would use) to india to help with the work load. but that is only from 6am t 10pm cst. before and after that it is all us calls. and have you ever thought that maybe some people with accents work here in the us? wow!! what a thought? |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to krayzie bone
Why don't you go burn an American flag while you're at it. |
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krayzie bone
join:2006-09-03
Marietta, GA | reply to ninjatutle
just kinda confused if you were blaming the indian who works hard vs the lazy american who complains about their job all the time |
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XuhQshinR
join:2001-09-18
Bradenton, FL
2 edits | reply to Michieru2
Sprint does outsource to India and other countries. Retentions last summer said the entire reason my replacement phone order was messed up was because the order somehow got sent to the normal orders department that is handled in India instead of retentions that would have shipped out of Louisville Kentucky. (this happened twice in 1 week that the orders went to India).
I am sure others will verify that this happens as well. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | reply to Sr Tech
Agreed....however, there are still some good folks there....
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If ever offered a breath mint - take it. |
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Sr Tech
Premium
join:2003-01-19
New Fairfield, CT | reply to yahtzee
I worked for Nextel for close to 10 years, I can tell you that VP's and Directors from the Nextel side had positions in the new structure jumped ship as they seen what was coming. Some jumped by choice some did not. |
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gh4456
Premium,VIP
join:2004-04-07
Beverly Hills, CA
| reply to Michieru2
Yeah, the accent in the phillipines is a whole lot better than india's. However, I feel that an american rep can get more done on my account. 2/5 times I have called in the past month have been to the manilla call center. Both reps have been pleasant and I could easily understand them. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | reply to Michieru2
Sprint was so consumer focused it wasn't funny. They are merging the billing system into one by end of year and it's the former Nextel one.
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If ever offered a breath mint - take it. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to yahtzee
From my understanding and from someone I knew whose dad worked at Nextel said all the higher ups where jumping ship and that his dad was pissed for some reason yet he did not go into details.
Nextel had great tech support, call them any time of the day by simply calling in as a data problem and they where there, no outsourcing and they also offered for 99 dollars unlimited calling which Sprint would never provide.
Personally there billing system was also better and there are rumors that once the whole merger is complete and by that I mean the financial systems are in one, and all the internals that the billing system will be switched from Sprint's to Nextel.
Personally I agree with that decision because the manager allowed for so much more customization, information and was more easy to navigate compared to this blob, half cut thing Sprint calls "Account Management".
But there are many things we as customers don't know and I think it's best to not speculate too much on what they do next.
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The only limits we have are the one's we set ourselves. |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | reply to Sr Tech
I am under the firm belief that the executives from the Nextel side (AVP and up) are what is keeping it afloat now. Hard to believe, I'm sure, but they have a great reputation.
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If ever offered a breath mint - take it. |
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Sr Tech
Premium
join:2003-01-19
New Fairfield, CT | reply to yahtzee
Sorry ment for the NY market. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to krayzie bone
What are you trying to say? |
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krayzie bone
join:2006-09-03
Marietta, GA | reply to ninjatutle
what are you trying to say? |
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yahtzee
Premium
join:2000-12-03
Richmond, VA | reply to Sr Tech
Nextel had 18,000 employees...are you saying that 13,000 have left? Don't think so.
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If ever offered a breath mint - take it. |
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Sr Tech
Premium
join:2003-01-19
New Fairfield, CT
 ·Charter Pipeline
1 edit | reply to ninjatutle
A lot of people had all ready left right after the merger, those were the top execs from the Nextel side. I was reading another paper how Forsee was blaming the high cost of running nextel was causing some of the problems, I personally think that is because he or his people know how to properly run the existing Nextel system. This is very apparent due to the Quality has significantly gone down due to most part of the people who really cared about the system are now gone and the employees left have to loyalty to Sprint. Since Tim Donahue sold our soles to the devil everyone had seen the writing on the wall. At the time of the merger they were talking around 4500 people now it is up to 5000 that is just about the number of Nextel's employee force for the NY market. (had to correct myself) |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to keyboard5684
Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.
Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.
On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
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The only limits we have are the one's we set ourselves. |
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rahvin112
join:2002-05-24
Sandy, UT
| reply to keyboard5684
I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to Michieru2
When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to gh4456
Well I would take your word for it, but so far I been lucky.
I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.
Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
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The only limits we have are the one's we set ourselves. |
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keyboard5684
join:2001-08-01
Youngsville, PA
 ·Teliax VOIP
 ·WestPAnet Inc.
·WestPAnet Inc. CA..
| reply to Michieru2
I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.
So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).
I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them. |
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