Despite Layoffs, Sprint WiMax Full Speed Ahead > India

reply to ninjatutle

Re: India

I did get someone in the Phillipines (I asked and they said Manilla Call Center) last week, so I do know they are doing some outsourcing overseas.

reply to Michieru2
I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.

So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).

I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them.

reply to gh4456
Well I would take your word for it, but so far I been lucky.

I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.

Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
--
The only limits we have are the one's we set ourselves.

When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America.

reply to keyboard5684
I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong.

reply to keyboard5684
Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.

Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.

On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
--
The only limits we have are the one's we set ourselves.

reply to Michieru2
Yeah, the accent in the phillipines is a whole lot better than india's. However, I feel that an american rep can get more done on my account. 2/5 times I have called in the past month have been to the manilla call center. Both reps have been pleasant and I could easily understand them.

reply to Michieru2
Sprint does outsource to India and other countries. Retentions last summer said the entire reason my replacement phone order was messed up was because the order somehow got sent to the normal orders department that is handled in India instead of retentions that would have shipped out of Louisville Kentucky. (this happened twice in 1 week that the orders went to India).

I am sure others will verify that this happens as well.