Despite Layoffs, Sprint WiMax Full Speed Ahead > India

reply to Michieru2

Re: India

Well I would take your word for it, but so far I been lucky.

I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.

Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
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The only limits we have are the one's we set ourselves.

When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America.

reply to Michieru2
Yeah, the accent in the phillipines is a whole lot better than india's. However, I feel that an american rep can get more done on my account. 2/5 times I have called in the past month have been to the manilla call center. Both reps have been pleasant and I could easily understand them.