gh4456
Premium,VIP
join:2004-04-07
Beverly Hills, CA
| reply to Michieru2
Re: India
Yeah, the accent in the phillipines is a whole lot better than india's. However, I feel that an american rep can get more done on my account. 2/5 times I have called in the past month have been to the manilla call center. Both reps have been pleasant and I could easily understand them. |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA | reply to Michieru2
When I called in about my data card 4 months ago, I got someone with an "urban" accent. Definitely someone from N. America. |
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Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to gh4456
Well I would take your word for it, but so far I been lucky.
I do know that Directv is outsourcing for sure as I called yesterday to get a receiver repaired and a lady with a strong accent picked up the phone and was simply doing the procedure done by most tech's.
Of course maybe she is just new to the U.S and recently got a job, but this is not the first time I called Directv and got someone with a strong accent.
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The only limits we have are the one's we set ourselves. |
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gh4456
Premium,VIP
join:2004-04-07
Beverly Hills, CA
1 edit | reply to Michieru2
I did get someone in the Phillipines (I asked and they said Manilla Call Center) last week, so I do know they are doing some outsourcing overseas. |
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