Re: India

Forums » Despite Layoffs, Sprint WiMax Full Speed Ahead » India


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keyboard5684

join:2001-08-01
Youngsville, PA

·Teliax VOIP

·WestPAnet Inc.

·WestPAnet Inc. CA..

I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.

So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).

I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them.

permalink · 2007-01-15 15:26:31 ·

rahvin112

join:2002-05-24
Sandy, UT

Re: India

I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong.

permalink · 2007-01-15 16:53:58 · Print ·

Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL

Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.

Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.

On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
--
The only limits we have are the one's we set ourselves.

permalink · 2007-01-15 18:09:17 ·

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