Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| reply to keyboard5684
Re: India
Alright called Sprint in regards to my Power vision package and I also added the question in regards to outsourcing.
Tech said yes that they did outsource some departments and to a extent but there are still many departments here in America.
On top of that if you always say "data" or "broadband" someone with a american accent always picks up.
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The only limits we have are the one's we set ourselves. |
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rahvin112
join:2002-05-24
Sandy, UT
| reply to keyboard5684
I've also gotten someone English trained, but clearly from India. The outsourcing trend has recently been shifted to cover the non 9-5 hours. In general Americans answer the calls during the day and the support is handed off to the foreign call centers in the evening. This is what I believe DirectTV is doing. Seriously though, there should be a law making any company, that outsources foreign, 120% liable for any privacy violation where US law doesn't reach. I hate the idea of someone in a foreign country having access to all my personal information with no way to seek recompense because they aren't in the US if something goes wrong. |
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keyboard5684
join:2001-08-01
Youngsville, PA
 ·Teliax VOIP
 ·WestPAnet Inc.
 ·WestPAnet Inc. CA..
| reply to Michieru2
I have spoken to quite a few with Indian accents, really strong ones. This is only when I called in for residential. When calling in for our business account I always get someone in the US.
So no proof I guess, there are many that have strong Indian accents that live in the US (but to be fair I doubt many are working in the call centers).
I do believe this started way before the merger. I remember 1 year ago having trouble with talking to them. |
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