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Forums » US Cable Support » OptimumOnline » [iO] one channel not working
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Linksy/firewall problem »
« Cat 5 or Coaxial  

obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
·DIRECTV

[iO] one channel not working

for some reason, i can't get one of my channels to come on. it just shows a grey screen. It's channel 279, RAI. This happened about a week ago, but it was later at night and didn't make a big deal about it. it was working next morning. but now its happening again. anyone else experiencing this with this channel? i guess a call is in order.

obeythelaw
Premium
join:2003-04-16
Bayonne, NJ

Re: [iO] one channel not working

okay. just checked. this channel works on all of my tv's except for one. i don't know why.
justin03

join:2002-09-06
Massapequa, NY

Re: [iO] one channel not working

do you know how to get into the diagnostic screen on the box?

obeythelaw
Premium
join:2003-04-16
Bayonne, NJ

Re: [iO] one channel not working

yeah. its a 4200HD. i hit guide and info together?
justin03

join:2002-09-06
Massapequa, NY

Re: [iO] one channel not working

yea you hit them after you power off the box . well i beleive its page 5 or 4 it will have 2 frequencys on the top of the screen.. when you put on your RAI channel in backround it should be 93mghz on right side of screen or around that and it will say locked or unlocked .. you need this to be locked for you to see a picture. usually if there are to many splitters or just loose connections to splitter(not screwed on tight enough) will cause this to be unlocked where u will get black screen.. if after you try tighening everything down inside and outside and it still doesnt work you will probly have cablevision come and replace that wire or reconfig splitters or maybe replace outside drop or groundblock . most likely though if other boxes are working then its probly just loose fitting or the wire to that box , maybe even that leg of splitter .

obeythelaw
Premium
join:2003-04-16
Bayonne, NJ

Re: [iO] one channel not working

when i hit the guide and info buttons after powering off, i only get the options to set the high def tv viewing options. am i missing something. you say page 5 or 4?

obeythelaw
Premium
join:2003-04-16
Bayonne, NJ
·DIRECTV

okay. i called up cablevision. they told me to pull the plug out for a minute and then plug it back in. after the 5 minutes boot up process, the channel now works. how often does this happen? does anyone else experience this with any other channels. could the receiver be defective? in all other respects, the receiver seems fine. hd channels are great.

RickNY
Premium
join:2000-11-02
New York
Its just one of those things that happens now and then.. Rebooting the box should be the first thing you try when something seems amiss..
Forums » US Cable Support » OptimumOnlineLinksy/firewall problem »
« Cat 5 or Coaxial  


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