Our default reply when we would get calls about ping is to tell them its not Charter's problem. We would test the ping times within the network and basically tell them tough cookies. As bad as their internet support is now, I cant wait to see how they handle this. I still have friends that work there and some of the stories I hear are just incredible. Makes me glad I jumped off that sinking ship. Just one more way Charter is trying to nickle and dime its customers.