Ron_Hermione
join:2006-05-11
Pioneer, TN
 ·AT&T Southeast
| Good point, but which managers will be retained during the merger downsizing? And what is their business philosophy and attitude towards customers. These are key points that will determine quality of service in the coming months and years, and since DSL is an unregulated service, we are limited in the recourse that we have when there are problems. Smart executives know which side their bread is buttered on and will do whatever it takes within reason to take care of their customers, keep them happy, and grow their business. Word of mouth is the best advertising a company gets, and it is free advertising. When a company doesn't value it's customer's, unregulated service is a license for robbery. Another reason that I am jittery about the merger is that less competition means less incentive to care about quality of service. I don't mean to bad mouth A T & T for no reason, and hopefully I have no reason to be concerned. Some people are too quick to use the poison pen (cursor, in this instance) without doing all they can to resolve any problems. A lot of the problems prompting unfair reviews in this forum seem to be caused by correctable problems, such as a phone or other device on the line shorting out or improperly connected. I know from my years of technical support, that if there is a flaky or improperly connected analog device on the line, including (but not limited to) too many phones and filters, or an improperly isolated or configured alarm system, there will be no end to problems and DSL will not work reliability. And, to be fair, some customers would not be satisfied if an A T & T employee came to their house every morning and booted up their computers, made them coffee, served them breakfast in bed, and ran their bath. For that small minority, the grass is always greener elsewhere, and they live to cause trouble every chance they get. I guess one reason my service has been trouble free--I understand the nature of the DSL beast better than most and what is required to make it work as intended, and also how to troubleshoot problems that do arise. I am not hard to please. Just give me what I pay for and value for my money and I am satisfied. As I said in my previous post, we'll see. Anyway, I ramble a bit, but I made my point. I think... |
