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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to matrix3D
Re: I wonder if Cingular
said by matrix3D  :Verizon said no because Apple wanted to bend them over. I guess Cingular was happy to oblige. EDIT: After hearing about how Apple wanted the exclusive right to decide whether a phone got repaired/replaced or not, I've lost all interest in the iPhone. After all, the battery is built-in and non-replaceable, just like their iFads iPods meaning if it dies and Apple doesn't feel like repairing or replacing it, guess what? Time to shell out another $500. Or, time to shell out the money to someone else. If people would get off this APPLE bandwagon and buy a product that is worth the price. Though I despise Verizon, by snubbing the iPhone was the smartest thing they did. I bet if they went to another CDMA provider, Sprint, they would have gotten the door slammed in their face there too.  | |
phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| Verizon has this "worry free guarantee" in which in the past, dependent on how upset I was when I call, credit would be offered, like $20 inconvienence, etc... They also are prompt with phone replacements, and usually don't ask a ton of questions, or enforce a ton of restrictions because, again, their goal (even announced on their hold music) is to minimize frustration to the customer. So in adhering to that, they decided not to take the iphone, because it would force them to rely on Apple to make their customer happy. Considering the company loses $150 cancellation fees that most people don't pay when frustrated and canceling, I could see how this would hinder them financially, but on a technical level, they are also tied up with the fact Apple refuses to allow anyone but Apple to support it. This means the requirement, in certain scenarios, where a conference call is needed to Apple to resolve the issue, whereas, most "knowledgable" reps can isolate it to a handset issue, and replace it. Since Apple wants to control that, it complicates things. Honestly, as stated before by me, my VX8300 does everything that Iphone will do, so to allow Apple this much control would say to me as the customer that they would rather put me thru the run around for help, because ultimately that will be the case for many users reporting issues with the device.
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| From what I've heard, the new insurance replacement company VZ is using is really bad. Verizon and this other company likes to point fingers at each other (trying to blame the other for the problem). Even though verizon did try to fix it when the customer complained that after a failed attempt by vz to fix it, it was sent in for replacement but they refused to touch it saying vz broke it and they didn't have any obligation to fix it, vz should.. so in the end, the customer paid to get out of the contract, went with Cingular. I'm sure if he had talked to the right phone tech at the store, they might have replaced the phone but he was fed up with the run around and moved on. | |
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