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| reply to tc1uscg
Re: I wonder if Cingular Verizon has this "worry free guarantee" in which in the past, dependent on how upset I was when I call, credit would be offered, like $20 inconvienence, etc... They also are prompt with phone replacements, and usually don't ask a ton of questions, or enforce a ton of restrictions because, again, their goal (even announced on their hold music) is to minimize frustration to the customer. So in adhering to that, they decided not to take the iphone, because it would force them to rely on Apple to make their customer happy. Considering the company loses $150 cancellation fees that most people don't pay when frustrated and canceling, I could see how this would hinder them financially, but on a technical level, they are also tied up with the fact Apple refuses to allow anyone but Apple to support it. This means the requirement, in certain scenarios, where a conference call is needed to Apple to resolve the issue, whereas, most "knowledgable" reps can isolate it to a handset issue, and replace it. Since Apple wants to control that, it complicates things. Honestly, as stated before by me, my VX8300 does everything that Iphone will do, so to allow Apple this much control would say to me as the customer that they would rather put me thru the run around for help, because ultimately that will be the case for many users reporting issues with the device.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | From what I've heard, the new insurance replacement company VZ is using is really bad. Verizon and this other company likes to point fingers at each other (trying to blame the other for the problem). Even though verizon did try to fix it when the customer complained that after a failed attempt by vz to fix it, it was sent in for replacement but they refused to touch it saying vz broke it and they didn't have any obligation to fix it, vz should.. so in the end, the customer paid to get out of the contract, went with Cingular. I'm sure if he had talked to the right phone tech at the store, they might have replaced the phone but he was fed up with the run around and moved on. | |
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