how-to block ads
Avoid dedac.com / usnetworx.com like the plague!
So, I've been using dedac.com (aka usnetworx - usnx.com) for about a year. They offered unlimited dual-channel ISDN service for $29.95 a month. Not the best deal, but not bad, and it had always been reliable.
However, as of yesterday, without notice, they changed all their dial-up numbers. This, of course, broke my ISDN router.
After waiting 45 minutes to get through to technical support, I got a new number. I re-configured my router, and then only one channel connected.
So, another 45 minute hold time, and I'm told that their dual-channel service now costs $59.95 a month. Would I like to upgrade?
Taking the advice found on this board, I found a local dial-up provider that provides the same service for $17.95 per month.
Just thought I'd put the word out...
There is some misinformation in your original post I think should be addressed plus some additional I'd like to add:
•There was notice, just not very much. I received a letter dated January 24th today. So, the number had already been deactivated, and I just hadn't used my connection yet. You'd think they could have given everybody a month. Even if the letter arrived in time, that only gave a few days to make the adjustment.
•My letter states that it's $24.95 for "...200 hours per channel (400 hours total for 128k users)..." Unfortunately, this message is a little vague. Seems to me that statement contradicts itself. I would think if you had 200 hours per channel that it would equal 200 hours for a multilink connection. So, do we get 400 hours total, where the timer is on each channel (e.g. 400 hours on a single channel)?
•According to the mailed note, Unlimited dual-channel is $59.95. Now that is obnoxiously expensive for what you get. Even at full incoming/outgoing on dual channel going 24x7, this really only equates to about 30G/mo (give or take). Since no one really runs this way, the offering simply doesn't justify the price.
•I tried the phone number on the sheet: 1-800-757-1760. I was on hold for 25 minutes before giving up. The website works fine, but that still means you have to get online at some point. Go find a public wi-fi spot.
•The new dial-in numbers seem to have more rate centers, which I guess is a good thing. I had to call a distant city (still local call thank goodness), but now they have one in my town.
Fortunately for me, EVDO A arrived on the scene recently. This gave me the extra incentive to make the jump. Hope others do well with the change-up here.