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retiredcop96

join:2005-06-25
Rohnert Park, CA
reply to retiredcop96

Re: [Speed Problem] Regular Drops in Speed or Loss of Connection

Hello;

Well, my new $12.00 Siecor Outdoor POTS Splitter arrived today. I have one of the new NIDs but I'm getting a little confused trying to figure out which is right set of the various installation pictures, from Bill's previously posted link (»EarthLink DSL FAQ »Can I see an example of a splitter install?)to use, if any.

Thanks again.

Gerry


Bill_MI
Bill In Michigan
Premium,MVM
join:2001-01-03
Royal Oak, MI
kudos:2
Reviews:
·WOW Internet and..

2 edits
Gerry, I see the first link has broken images. Do the others look like your NID?

Some thoughts...

NIDs always have a customer and telco side. The telco side usually needs a special tool to get into.

My NID customer side is on the left and has 4 line positions. Ones pictured are the opposite.

Find the telephone line feeding the house. Follow it back to the NID terminals. This line and those terminals is where all the work is done.

The splitter ends up inserted in this line - NID to splitter "NETWORK" and house to splitter "VOICE". The remaining "DATA" feeds your DSL homerun line.

I hope your splitter uses those names for the terminals. If not, what are they?

I've seen telco-side splitter installs but that's really not proper convention.

I put my splitter immediately inside the house, rather than outside.

See the little plug/jack in the NID associated with the line you're dealing with? When you unplug this, you're holding the house feed in your hand and the jack looking at you is the feed from the telephone line. This is the jack where a NID test is done while the house is disconnected. I hope this makes sense. Unplug while you work on the customer terminals - the line will be dead when you unplug.

Did I help or hurt the confusion?


retiredcop96

join:2005-06-25
Rohnert Park, CA
Believe it or not, once I went outside and opened the NID, it all made sense. Once I get the wire, move some the the accumulated cr*p out of the way, it should go very smoothly.

Thanks for the help once again.

Gerry


retiredcop96

join:2005-06-25
Rohnert Park, CA
Hello All;

Well, before I could install the splitter, I began having more problems getting connected at all. The little green DSL signal led on the ZyXEL modem kept going off for a period of time then on, then off, well you get the picture. I contacted Earthlink support during a period where I was able to connect and the support person issued a "Expedited" request for assistance. In my case, the local vendor is Covad. I asked for a face to face meeting to discuss my situation which, which not the smoothest, was still fairly reliable up until about 2 months ago. As of today, I am unable to get a DSL connection at all. I disconnected every device on this phone line just to make sure a filter or something else might be causing this sudden change from an unreliable connection to none at all. Obviously, that was not the cause. I also connected the ZyXEL modem at the NID using my laptop without getting any DSL signal at all. I am fairly certain I properly reset it from bridge to pppoe mode before trying to connect as it seemed the logical thing to do since I wasn't going through my Linksys router. I did set it back to bridge after my fruitless test.

I feel 24 hours should be sufficient to get some type of response back to my request for tech support, even if it is to say "we're trying to track down the problem" or am I expecting too much from Earthlink?

When I contact tech support next, either in face to face or on the phone, are there any particular questions I should ask so I don't get the ole "Shuffle Off To Buffalo" run-around? Could this be as simple a problem as having a failing modem?

Anyway, I wrote support, via dial-up and if I don't have any response by around noon tomorrow, I'll try phone support when I'll be able to devote the time. I'll also be in a better frame of mind.

Thanks for listening, all your advice and assistance.

Gerry


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
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said by retiredcop96:

Well, before I could install the splitter, I began having more problems getting connected at all. The little green DSL signal led on the ZyXEL modem kept going off for a period of time then on, then off, well you get the picture. I contacted Earthlink support during a period where I was able to connect and the support person issued a "Expedited" request for assistance. In my case, the local vendor is Covad. I asked for a face to face meeting to discuss my situation which, which not the smoothest, was still fairly reliable up until about 2 months ago. As of today, I am unable to get a DSL connection at all.
Hop over to the Covad Direct Forum and have them look at your line from their end. Hook up your modem so they can test trying to reach it remotely. No, that doesn't mean they can control it or see it's settings, it just means they can see it is present and able to sync or not.

Yes, it is possible the Modem is bad, but normally they hard fail and do not power up at all which is not what you modem is doing. I'd say the modem is probably still good.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


Bill_MI
Bill In Michigan
Premium,MVM
join:2001-01-03
Royal Oak, MI
kudos:2
Reviews:
·WOW Internet and..
reply to retiredcop96
Gerry,

Doc's idea is a good one. Those Covad guys have been very helpful to me in the past.

It's uncertain if something else happened to your line. The NID test, with house wiring disconnected, should represent the best you can do. I just hope you're not being fooled by a bad cable or DSL has been removed from the line during this process.

Let us know how it goes.


retiredcop96

join:2005-06-25
Rohnert Park, CA
The following morning, my connection was back up and running. Thus far, no broken connections and while the download speed is now averaging between 1.0 and 1.2 Mbps, it has been very consistent. Once the rain stops and I get the splitter installed, I'll see how things run for a bit before contacting Covad direct per Doc's suggestion.

Again, I appreciate your patience and all your assistance.

Gerry