RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
 ·AT&T Midwest
| reply to realpro
Re: that is awesome
Yeah, Ameritech under Dick Notebaert did the same thing here in the early 90's, and really gooned SBC when they found out how bad things were. By then he was off to ruin Qwest...
--
Toolmaster of La Grange.
For "Pompous Windbag", see 419381 |
|
realpro
join:2007-02-02
Cabin John, MD
| reply to RadioDoc
Well, one of my friends used to work for NYNEX (when it existed  ), and he told me that they did the math, and every year were happy to be fined by NY state for customer "abuse". It was much cheaper then fixing their customer support. And the sums were in the millions... Same story, different time & place. |
|
DataDoc
My avatar looks like me, if I was 2D.
Premium
join:2000-05-14
Greenville, NC
 ·Suddenlink
| reply to RadioDoc
said by RadioDoc  :$12 grand? Comcast saves at least that much by not having proper CSR staffing... The day they lied to me and said they had no record of my calls earlier that morning was the day I got DirecTV. I had been reporting bad reception that seemed weather related (it was Fall, and pic was good during day, got worse as night, as temps fell) and even taped an hour's worth of various channels to show their repairman, who would only come out during the day.
The fine should be a THOUSAND times as much, IMHO.
--
That Snows the Goat & Craig's Crafts |
|
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| reply to inteller
$12 grand? Comcast saves at least that much by not having proper CSR staffing. They come out ahead with fines that low.
If that's all they can do then the franchise agreement is worthless. Put another zero behind that fine and then we'll start praising it. This is the same crap the telephone companies tried to get away with back in the early 90's and paid dearly for it once the state utility regulators grew some balls. These local cable commissions were neutered in 1996.
--
Toolmaster of La Grange.
For "Pompous Windbag", see 419381 |
|
