Re: that is awesome in http://www.dslreports.com/forum/r17781640 en Thu, 03 Dec 2009 01:09:14 EDT Thu, 03 Dec 2009 01:09:14 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17838851 realpro : Well, that is a totally different soap box we are about to climb on -- but since I came here from a non-English speaking country, I feel I have the right to comment on the subject: I feel very strongly that we should NOT make exception for non-English speaking *citizens*. This "let them speak whatever" will destroy the fabric of what makes the US a union. There are stores that answer the phone in Spanish (yes, there are places around here that do that.) and I will not deal with them. And so on, and so on...

Go ahead, start the flame thrower -- I already put on the flame retardant suit :()]]> http://www.dslreports.com/forum/remark,17838851 Thu, 15 Feb 2007 15:22:17 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17812295 magicjimmy :
said by nolesch See Profile :

Press 1 for English, 2 for Spanish.

What about 3 for Italian, 4 for German.

Isn't that a little unfair to the rest of those that still can't speak English in our own country?
Would you move to Italy and expect them to cater to you just because you can't speak Italian?]]> http://www.dslreports.com/forum/remark,17812295 Sun, 11 Feb 2007 12:26:48 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17809406 nolesch : Press 1 for English, 2 for Spanish.

What about 3 for Italian, 4 for German.

Isn't that a little unfair to the rest of those that still can't speak English in our own country?]]> http://www.dslreports.com/forum/remark,17809406 Sat, 10 Feb 2007 19:51:00 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17802391 phattieg :
said by inteller See Profile :

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
Agree'd, and I work for Comcast, but fair is fair, you agree to do something, and don't do it, then there's a fine. Glad they're not part of my region, because here, there is not much slack given for not meeting NTCA standards.
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,17802391 Fri, 09 Feb 2007 13:46:13 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17789461 RadioDoc : Yeah, Ameritech under Dick Notebaert did the same thing here in the early 90's, and really gooned SBC when they found out how bad things were. By then he was off to ruin Qwest...
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Toolmaster of La Grange.
For "Pompous Windbag", see 419381]]> http://www.dslreports.com/forum/remark,17789461 Wed, 07 Feb 2007 15:01:27 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17789047 realpro : Well, one of my friends used to work for NYNEX (when it existed :)), and he told me that they did the math, and every year were happy to be fined by NY state for customer "abuse". It was much cheaper then fixing their customer support. And the sums were in the millions... Same story, different time & place.]]> http://www.dslreports.com/forum/remark,17789047 Wed, 07 Feb 2007 13:47:13 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17784543 jester121 : No, it's akin to fining Exxon Mobil about $180,000 (if you want to use profit dollars as the comparison). :)]]> http://www.dslreports.com/forum/remark,17784543 Tue, 06 Feb 2007 19:47:00 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17783486 dispatcher21 : A couple of years ago, Qwest was fiend for this here in Washington state. Got a credit on my bill. Its all up to the state PUC/local agreements in place. ]]> http://www.dslreports.com/forum/remark,17783486 Tue, 06 Feb 2007 17:09:33 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17783133 halfband :
said by fiberguy See Profile :

So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion.
In general you have a valid point but in this case the comcast area around Rockville, MD was screwed up to legendary proportions. This is absolutely one case where the industry brought this upon themselves when they would not provide reasonable service until the local government stepped in. The pictures posted a few years back by JT and some of the other comcast forum members of parts of the local cable plant documented a system that was running out of control. Holding Comcast, RCN and now Verizons feet to the fire is a reaction to past treatment.

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Registered Bandwidth Offender #40812]]> http://www.dslreports.com/forum/remark,17783133 Tue, 06 Feb 2007 16:19:25 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17782811 fiberguy : Let me correct you.

1 for english .. then other languages.

then it's 1 for residential or 2 for business

Trouble, 1, Add or change, 2, Billing 3
Cable tv 1, HSI 2, phone, 3.

If you are going to add to the discussion, at least be honest about it.

I believe the same thing you guys are ranting about happens when you call your phone company, credit card company, electric company - hell.. call the DMV sometime and see how long you wait.

So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion.

The last time I called Qwest, I was on hold for 15 minutes. Where is there fine?

Since the state, city, and counties can't answer their phone in a decent about of time, I hardly find them in any position to regulate a private industry with such strict requirements of 30 seconds to a live operator including call routing time.

This has NOTHING to do with fanbois (as you guys love to term) it has to do with common sense.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one.]]> http://www.dslreports.com/forum/remark,17782811 Tue, 06 Feb 2007 15:25:06 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17782734 DataDoc :
said by RadioDoc See Profile :

$12 grand? Comcast saves at least that much by not having proper CSR staffing...
The day they lied to me and said they had no record of my calls earlier that morning was the day I got DirecTV. I had been reporting bad reception that seemed weather related (it was Fall, and pic was good during day, got worse as night, as temps fell) and even taped an hour's worth of various channels to show their repairman, who would only come out during the day.

The fine should be a THOUSAND times as much, IMHO.
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That Snows the Goat & Craig's Crafts]]> http://www.dslreports.com/forum/remark,17782734 Tue, 06 Feb 2007 15:12:43 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17782280 kyramilan : Calling Comcast...

Press 1 for English, Press 2 for Spanish

1

Press 1 for automated billing, Press 2 for PPV Ordering, Press 3 for PPV Line-Up, Press 4 for Special Offers, Press 5 if your Bill is Past Due, Press 6 for FAQ Billing Questions, Press 7 for Directory Assistance, Press 8 for FAQ on HSI, Press 9 to sign-up for automatic billpay, Press 11 for Channel Line-Up, Press 12 for Repair, Press * for Customer Service]]> http://www.dslreports.com/forum/remark,17782280 Tue, 06 Feb 2007 14:05:55 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17781640 RadioDoc : $12 grand? Comcast saves at least that much by not having proper CSR staffing. They come out ahead with fines that low.

If that's all they can do then the franchise agreement is worthless. Put another zero behind that fine and then we'll start praising it. This is the same crap the telephone companies tried to get away with back in the early 90's and paid dearly for it once the state utility regulators grew some balls. These local cable commissions were neutered in 1996.
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Toolmaster of La Grange.
For "Pompous Windbag", see 419381]]> http://www.dslreports.com/forum/remark,17781640 Tue, 06 Feb 2007 12:23:09 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17781390 nixen :
said by ropeguru See Profile :

said by inteller See Profile :

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
Which is another reason I am against statewide franchise agreements. But try and convince the fan boys here on BBR of that.
Most of the fanbois have (or think they have) an interest in allowing those enterprises to run unaccountably (or, at least, unaccountably in a manner that benefits the fanbois).

-tom
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"Experience should teach us to be most on our guard to protect liberty when the government's purposes are beneficial. The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well meaning but without understanding." -Louis D Brandeis]]> http://www.dslreports.com/forum/remark,17781390 Tue, 06 Feb 2007 11:42:57 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17781293 kyramilan : That's akin to fining Exxon-Mobil $12 million when they just posted $36 BILLION in profits! :uhh:]]> http://www.dslreports.com/forum/remark,17781293 Tue, 06 Feb 2007 11:27:00 EDT Re: that is awesome http://www.dslreports.com/forum/remark,17781274 ropeguru :
said by inteller See Profile :

This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
Which is another reason I am against statewide franchise agreements. But try and convince the fan boys here on BBR of that.
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FWD#: 223611]]> http://www.dslreports.com/forum/remark,17781274 Tue, 06 Feb 2007 11:23:09 EDT that is awesome http://www.dslreports.com/forum/remark,17780513 inteller : This is why I like cable franchise agreements. another reason telcos shouldnt get state franchise agreements. DO yo uthink the state would ever do something like this? No way.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!"]]> http://www.dslreports.com/forum/remark,17780513 Tue, 06 Feb 2007 08:51:01 EDT