County Fines Comcast For Not Picking Up The Phone > thats change you find on street

thats change you find on street

Atleast they got FINED!

Mo-County's on the right path; we'll adjust those fines accordingly. Things like this don't remain problems for long in Montgomery County...

reply to patcat88
Why? Because we have something in this country called due justice. Because a phone isn't answered in 30 seconds doesn't mean you take a % of their revenue.. are you kidding me?

You "stick it to them good" people need to grow up. This has NOTHING to do with cable.. it's the mentality of such nonsense about things.

I've never seen a more spiteful, bitter, angry group of henchmen in my life! ANYTIME someone sees the slightest bit of slip up, the town villagers come out with their pitchforks and torches for a good old hanging.

It puts GREAT emphases on where your minds are these days when out nation's kids are over fighting for their lives and our safety than what you guys feel you need to do is hang a corporation or bitch or hang someone or something for a reason which is freakin' trivial in the first place. Is 5 minutes of your life worth the extra time and effort you seek out a forum to bitch about it which takes so much longer? As you sit at your computers to bitch about things, is it too hard to place your phone on speaker and wait a couple minutes to be served? Are you all that important that you feel you must be a priority to everything in life?

It's called perspective people.

Those that come back and flame me for this - don't bother. You'll just identify yourselves as the whiners you are.

What I WOULD like to see is substance in return. Exactly HOW are you damaged so much? (This "standard" is often ridiculous in the first place and often unachievable.. what the story doesn't say is or take into account is or was there any storms or other factors that caused the call center to receive high call volumes? It happens) Why not come back with something worth talking about than the usual "Comcrap killed my dog".. or "Commycast ruined my marriage" or "they should hang"....

Really people.. perspective.
--
"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one.

Alright, how about this. Not Comcast, but it might as well be. I used to live in Hampton, VA, had Cox for cable, phone internet. The last year I was there I didn't have too many problems, but the previous 2 years were a nightmare. Between the net dropping off a minimum of 4-5 times a day, my DVR not doing anything other than acting as a pass through for the cable, and my digital phone having a constant hiss, I was going crazy. Even after I was elevated to whatever tier of support is above the standard cubicle guy, it still took me a good 15 minutes to get connected to a CSR. Then, anywhere from 45 minutes to 4 HOURS on the phone trying to explain myself and what was happening over and over again. Supposedly, records were kept of my phone calls and conversations, but I they had no official record until I started recording my own. Magically, they began showing my service calls and complaint calls.

Now for how I was damaged. I used to do a lot of reselling on ebay, was a significant source of money for me. I can't count the number of auctions I lost because my connection randomly crapped out on me, which cut into my profits for that month/year. I'd estimated it out to about $8000 lost in profits over the course of 2004 due to my connection dropping for extended periods of time and me having to wait on the phone to get someone to play their magic flute at my modem and get it re-provisioned. No, nothing wrong with the modem, running *almost* rock solid here for Comcast, same one, SB5120. Most of the time, the weather was fine and there were no major outages in the entire Hampton Roads area, which is decently large. Having to wait an average of 15 minutes on hold, then dealing with being placed on hold for another 15 minutes after spending 10 minutes explaining your problem with your phone line to someone not trained well enough, and who doesn't exactly speak well over the phone, then having to explain your problem to the supervisor for another 10 minutes, who then hands you back to the poor speaker and tries to do a 3 way call to fix the issue, wasting yet another 25 minutes is unacceptable. Keep in mind that this was before I owned a cell phone, so I was doing this from a neighbors phone, or a friends cell. I was in the Navy at the time, and I needed to have a landline active and working 24/7 for when people broke stuff in the propulsion plant and I had to be called in to fix it, or whatever other kind of emergency decided to rear its head. Case and point, I was on the phone at a neighbors, trying to get my cable/phone/net fixed again, (it dropped completely this time, gg black screen/dead air/one blinky light.) After 6 hours of phone call and emergency tech roll who just happened to be in the area, (lucky me!), I come to find out someone almost got killed at work and they'd been trying to get ahold of me for 2 hours. Theoretically, you could say that Cox almost killed a kid and caused about $300,000 in damages in the plant due to their shoddy and very slow customer service, but I'm not one to yell and scream and stomp about. I just present the facts in defense of my support of the fine.

I may not agree 100% with it, but I do agree that ISP's need to spend the money to not only increase usable bandwidth, but also to hire enough competent, well spoken, CSR's, and TRAIN them, to be able to handle extreme call loads.

That's my 2.3 cents.

DJ