fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to kyramilan
Re: that is awesome
Let me correct you.
1 for english .. then other languages.
then it's 1 for residential or 2 for business
Trouble, 1, Add or change, 2, Billing 3
Cable tv 1, HSI 2, phone, 3.
If you are going to add to the discussion, at least be honest about it.
I believe the same thing you guys are ranting about happens when you call your phone company, credit card company, electric company - hell.. call the DMV sometime and see how long you wait.
So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion.
The last time I called Qwest, I was on hold for 15 minutes. Where is there fine?
Since the state, city, and counties can't answer their phone in a decent about of time, I hardly find them in any position to regulate a private industry with such strict requirements of 30 seconds to a live operator including call routing time.
This has NOTHING to do with fanbois (as you guys love to term) it has to do with common sense.
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halfband
Premium
join:2002-06-01
Huntsville, AL
| said by fiberguy  :So what if you waited 2 minutes... why is cable the only one that has these standards? When you can ask yourself that and answer honestly, then let's have a discussion. In general you have a valid point but in this case the comcast area around Rockville, MD was screwed up to legendary proportions. This is absolutely one case where the industry brought this upon themselves when they would not provide reasonable service until the local government stepped in. The pictures posted a few years back by JT and some of the other comcast forum members of parts of the local cable plant documented a system that was running out of control. Holding Comcast, RCN and now Verizons feet to the fire is a reaction to past treatment.
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dispatcher21
join:2004-01-22
united state | reply to fiberguy
A couple of years ago, Qwest was fiend for this here in Washington state. Got a credit on my bill. Its all up to the state PUC/local agreements in place. |
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