| Reminds me of what happened 4 years ago When my wife and I merged our separate accounts into a family package, she paid her last bill at the company-owned store. Two weeks later, Verizon sent us a nastygram saying it was never paid. We called several times attempting to straighten it out. Each time we documented the call and provided a copy of the cashed check for $63. Verizon never did straighten it out, and instead sent our account to a collection agency. In our dispute to the collection, we challenged the validity of the bill and provided another copy of the cancelled check. We never received a response from that collection agency. Several weeks later, we received another collections notice for that same bill from ANOTHER collection agency. By this time I was fuming!! After doing some research I found out that I could sue Verizon for $1000 for their attempt to collect a debt after we legitimately disputed it.
Meanwhile, our credit was harmed because we took out a car loan during this period and could only qualify for higher interest loans because of Verizon's wrongful collection action. |
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 NOCManMacChatterPremium
join:2004-09-30
Colorado Springs, CO | You did not have to pay the higher interest.. Just show your bank the cashed check and they'll ignore it.
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Ubuntu Tips »www.ubuntutips.org |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to jhacker
So, who's your carrier now? |
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| Actually it is still Verizon. At the time I gave them a choice to make it right with us by giving us brand new, top of the line phones which was the LG VX4400 at the time. The other choice would be to let us out of our contract without penalty for their wrong-doing. The latter choice would have cost us to switch carriers, paying activation fees , buying new phones, accessories, etc. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | Sounds like you ended up with a better deal anyway. Though not in your case, I think, some people get stuck in the hype about problems with carriers and convince themselves that the grass is greener on the other side. I wish I had a dollar for everyone I've talked too who had one carrier, went to another and cried about service and problem more then they did before and wished they just stayed in one place. If people would take this same approach, say, when buying a car, I wouldn't have to convince myself I screwed up listening to consumer reports when it says my honda accord is the best car ever built, then I wouldn't have to watch it fall apart in the drive way (short def: It's a POS). Bottom line, verizon made things right for you. There are many they don't. Sprint has a habit of pissing off it's customers but makes things right with others. Virgin Moble always got good marks in customer service. Wonder why? Because most of it's users are young people who are more forgiving then us older types and their expectations are adjustable. But customer service is the human factor that can make or break a company. |
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