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nickb
Still Waiting For My Flashcom Rebates

join:1999-07-10
Brooklyn, NY

Re: Mac the BA DSL Guy

A really useful and informative insight into the "other side". Often insiders who post online have an axe to grind, and their posts tend to reflect their bitterness. This is not the case here. 3 cheers for Mac.

FWIW first line tech support in the computer/internet world is often outsourced to 3rd parties. And is generally not very well paid or satisfying, hence the high turnover and burn-out rate.

Nick Braak
Business Editor
DSLreports.com

System
Nick,

You are correct. There is a high turnover rate. I would guess somewhere between 60-80%. Thanks for the kudos!