said by GeekNJ:I actually had the same issue. There's a 20/2 plan which they probably incorrectly configured you for. Contact the FSC and tell them to verify you are on 20/5 and not 20/2.
I appreciate the response
. On the phone with them now. I posted to the Direct Forum and according to Gustavo, "I had one of our Network Technicians make some software adjustments on our end". That may be saying the same thing - whatever, works == good!