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Eastlocust
Jer 29 v.11
join:2007-01-23
Huntington Station, NY

Eastlocust

Member

Correcting upstream speed with tweaking or problem at CO

When my internet connection was changed from 10/2 to 20/5, the downstream was doubled, upstream stayed the same.

Given:

1) Actiontec - latest firmware. MTU default to 1500. All other router settings as "out of the box"
2) Wired connections only.

Ran optimizer as prescribed by FSC. No change - as expected.

Any help appreciated. I think its a setting at the CO that's not been implemented.

GeekNJ
Premium Member
join:2000-09-23
Waldwick, NJ

GeekNJ

Premium Member

I actually had the same issue. There's a 20/2 plan which they probably incorrectly configured you for. Contact the FSC and tell them to verify you are on 20/5 and not 20/2.

Eastlocust
Jer 29 v.11
join:2007-01-23
Huntington Station, NY

1 edit

Eastlocust

Member

said by GeekNJ:

I actually had the same issue. There's a 20/2 plan which they probably incorrectly configured you for. Contact the FSC and tell them to verify you are on 20/5 and not 20/2.
I appreciate the response . On the phone with them now. I posted to the Direct Forum and according to Gustavo, "I had one of our Network Technicians make some software adjustments on our end". That may be saying the same thing - whatever, works == good!