R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
edit:
February 22nd, @09:07AM
|  FAQ requests to be added to the list... .
Hi guys,
If you have things to add to any of the three lists, just let me know in here and I'll repost to the list....
Just state which of the FAQs (FAQ#1/FAQ#2/FAQ#3) you want information added to and I'll take care of it.
Hopefully from there we can have a more complete Service FAQ (stuff that isn't so much related to the DSLR type FAQ questions)
Regards,
Rocky
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Rocky/TSIGUY - TekSavvy Solutions Inc. |
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RuralOtt
join:2004-12-07
K2G | FAQ #2: There was a URL you posted last week that finds Canadian CO locations. I couldn't find it anymore.
Thanks |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | done |
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hidea
join:2007-02-12
North York, ON | reply to R0CKY
VoIP FAQs maybe?
Like.. how do I call a long distance number? Or the voice mail access number? etc. etc.? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| said by hidea  :VoIP FAQs maybe? Like.. how do I call a long distance number? Or the voice mail access number? etc. etc.? I've been staying away from this one so far as it's not our service.... I'll see what I can do shortly on this one (might be a bit before something is posted though)...
Rocky
--
Rocky/TSIGUY - TekSavvy Solutions Inc. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | bump to top |
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BellVictim
Premium
join:2006-04-17
 ·Bell Sympatico
| reply to R0CKY
Re: FAQ 1 (Basic ... Revisited)
How well written! So often FAQ's have the questions but fail to give a yes/no answer that people usually want (in addition to any explanation/qualification). You made the Yes/No the first part of the answer!
Re; FAQ 2 (FAQ #2: DSL)
About the link to telcodata.us et al. It was actually was you, kind Rocky, who had provided the dslreports-based link to a similar service as the telcodata.us one:
»Re: Teksavvy + SpeedStream 5360
In any case the relevant link was:
»/coinfo/clli/
but I'd add a notation in your FAQ to say e.g. "Malfunctioning as of Feb 2007" ... in case the telcodata.us service one day dies /and/ DSLReports gets theirs fixed.
I did email ren_kolka@DSLR (email mangled to dissuade spammers) to notify them of the bustage but have not got a reply nor is the service yet fixed.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Some general thoughts
- these FAQ's are pretty technical .... which is great for the propeller-heads that post most often in this place. If you want to augment what you've got and add in some more grandma-esque FAQ's geared toward walking through someone who doesn't know about NXX's, etc that might serve you well since the low-usage (grandma-esque) customers make the margins for ya.
Some ideas of functionality-based FAQ might be: "I have no Bell telephone service but want to get DSL - how do I do this", or "I want to migrate from Rogers to TekSavvy, what equipment do I need and how do I go though the ordering & cancellation process".
From a purely TekSavvy standpoint, methinks that it would be a great FAQ-answerer to have (perhaps more as a part of your website than a FAQ, but it can be both IMO) is a chart of all 4 (columns) of
- 'Peer1 over Bell phoneline'
- 'Cogent over Bell phoneline'
- 'Peer1 over dry-DSL'
- 'Cogent over dry-DSL'
and then as rows, show the monthly cost, GB usage, NNTP vs NNTP with static, etc.
=-=-=-=-
There's a fair amount of nits that I observe, but that's only cuz I'm a linguistic picker of nits, some examples might be; from FAQ #3 : DRY DSL:
"How do I qualify the Band Rate?"
could perhaps be more clearly phrased as:
"How can I find out what band rate I'm in?"
and
"What types of modems will work with Dry-DSL?"
could be less ambiguous (remember the grandma-esque types!)
"What types of DSL modems will work with Dry-DSL?"
Anyway, methinks that's you were not looking for that level of critiquing but just in case, that the sort of stuff I see (probably more occurrences if I actually look  .
Good job on the FAQ's! |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | Hey BellVictim,
This is perfect... I'll go through what you wrote shortly and add some of this for sure to the main FAQ list!
Thanks for the contribution!
Rocky
--
Rocky/TSIGUY - TekSavvy Solutions Inc. |
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dynamx
join:2004-12-05
XXXXXX | reply to R0CKY
maybe listing the costs for a Bell tech (or anyone) to do/re-do inside wiring. |
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TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON
| said by dynamx :maybe listing the costs for a Bell tech (or anyone) to do/re-do inside wiring. We can not list this information as it is not up to us to determine the cost of the service calls.
The charges ranges from $45 up-to $125 per incidence and it is up to the individual tech to decide how much "charge" should apply.
Steve |
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dynamx
join:2004-12-05
XXXXXX | reply to R0CKY
can only bell techs do work on inside wiring? |
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rbdwarf
join:2007-01-21
Montreal, QC
·TekSavvy Solutions..
| said by dynamx :can only bell techs do work on inside wiring?
Bell's policy is that wiring inside your domicile is your own. They will only work on it if you a) pay them a large sum of money to do so, or b) pay for their wire maintenance plan. Other than that you are free to do what you want with it.
--
Rob |
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BellVictim
Premium
join:2006-04-17
·Bell Sympatico
| reply to dynamx
said by dynamx :can only bell techs do work on inside wiring? No, anyone can (though if you are on Bell's inside-wiring maintenance plan then you probably don't want to bring another chef into the kitchen, so to speak).
So: you, someone you hire, a helpful neighbour, a technically-savvy youngster, etc can all do any work or fixes. It's not difficult. |
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BellVictim
Premium
join:2006-04-17 | reply to R0CKY
FWICT FAQ#2 is missing the 3008 kbps speed profile in the enumeration. |
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dynamx
join:2004-12-05
XXXXXX
·Velcom
| reply to rbdwarf
said by rbdwarf :said by dynamx :can only bell techs do work on inside wiring? Bell's policy is that wiring inside your domicile is your own. They will only work on it if you a) pay them a large sum of money to do so, or b) pay for their wire maintenance plan. Other than that you are free to do what you want with it. -- Rob I thought so. That's part of my original question. To put maybe a ballpark of what I should spend if I were to look for a professional to come in a clean things up. Thanks. |
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LiQuiD
BSD geek
Premium
join:2002-08-08
Anjou, QC
·TekSavvy Solutions..
| reply to BellVictim
If I can add to this... the hardest thing is figuring out how to pass new wiring without making your house look like it was shot at, or taken over by various vermin.
I learned the intricacies of telephone wiring in all of about 20 minutes (at the time, I also knew only the basics regarding network cabling, granted there are significant similarities). As for what I described above, I learned that after about 2-3 - years - of fiddling around.
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Windows is the virus. Linux is the vaccine, FreeBSD is the CURE |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | Hey Gang,
I'll be going through the requests and placing/updating things over the next week.
Rocky
--
Rocky/TSIGUY - TekSavvy Solutions Inc. |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | reply to R0CKY
I think you should get your FAQs stickied. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | tried making them permalinks and not having much luck.... keeping having to bump them.
--
Rocky/TSIGUY - TekSavvy Solutions Inc. |
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The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | reply to R0CKY
ask a mod I guess. |
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