SkateZilla
join:2006-01-24
Virginia Beach, VA
| reply to nineismine
Re: Email regarding overuse of service.
I was one of the Fist in VABch, lol, Jumped on as Soon as they launched @Home, which their software was a PAIN, and I ended up removing it and setting up my windows Network TCP/IP settings myself.. lol.. Member that @Home Program that ran the diagnostic thru the DHCP and stuff.. lol.. I HATED it. |
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Manitu
join:2007-01-11
Mesa, AZ
| reply to short09
I use about that much perhaps a bit more with my Giganews account. I found the Cox news servers less than ideal. All those upload stats seem to be the problem. Suppose a business account will be my move should the downloads/uploads become letter worthy. Probably what Cox would like also. |
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short09
join:2006-07-21 | reply to Fubar
they never sent me an email about bandwith usage in almost 3 years as a subscriber. i routinely go over 300gb a month downloadin dvdr's movies and susch. about 2/3 of that is download the rest is upload |
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Fubar
join:2001-02-20
Phoenix, AZ | reply to nineismine
generally Business customers Don't have Caps......
But there is language stating that hey are using a shared connection and if their usage severely affects others they can be terminated.... |
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Manitu
join:2007-01-11
Mesa, AZ
| reply to Gamer
I am curious is the upload excess triggered the letter,as I know I go way way over the download cap. Could it make a difference if an apartment dweller affects the node? I live in a single residence have monitored my usual download as far in excess of 40G a month. Does anyone have hard numbers on bandwith allocations for business accounts? I scoured the web site to no avail so far. |
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Gamer
join:2006-12-09
Phoenix, AZ | reply to cob_
I jumped on during the Cox@Home days myself  |
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cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK
| reply to Gamer
said by Gamer  :...It wasn't that long ago (Though 20 ToS revisions ago) that these caps didn't even exist. That's interesting to consider. I've never lost my original service contract with Cox since before it was even Cox.
I was a TCI customer with @Home internet service, then AT&T bought TCI and I had AT&T@Home, then Cox bought it all out in this area.
--
"No matter how hard you push and no matter what the priority, you can't increase the speed of light."
- RFC 1925 |
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Gamer
join:2006-12-09
Phoenix, AZ
| reply to nineismine
I'm sure they have much bigger abusers to go after than 4% (Potentially ~46% at end-of-month, if averaged). This is basically abuse by the abuse department.
It wasn't that long ago (Though 20 ToS revisions ago) that these caps didn't even exist. |
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nineismine
join:2002-06-11
Mesa, AZ
| reply to nineismine
I finally heard from Cox Abuse today and while I was typing up my reply I guess it hadn't sunk in because in my reply I was extremely polite.
Here is what they sent me:
Tier Used Allowed Of Cap Used Allowed Of Cap Date Node
Premier | 16098 MB | 15360 MB | 104% | 24108 MB | 61440 MB | 39% | 2007-02-20 | 5009A | upstream
So according to this, on the 20th of this month I was 4% over my upload cap. And I had used 39% of my download.
I was about to sign up for a 100 dollar a month business account because of this letter, but quite frankly I think this is pretty crappy.
I find it more than a little ironic that they complain about my FOUR PERCENT over on upload, and yet my download speed is about 9Mb out of the twelve im paying for thats CONSISTENTLY 25% less than the advertised speed. I have NEVER called them to bother them about this.
I Cannot wait for competition cox. Tomorrow when I go to work at my tech support job, This is what I'll be telling my coworkers about. The day Verizon buys qwest will be a bad day for Cox I think.
Its no surprise that cox didn't rate highly in the top ISP polls this year. |
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maxpower
join:2006-10-09
Providence, RI | reply to nineismine
quote:
none are in Canada :P
My bad I was confusing the billing department with tech support. |
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Radardan
join:2003-08-15
Scottsdale, AZ
1 edit | reply to nineismine
Cox management is not at home
We've known this for several years.
Here's another of my own rants about the broken windows on Cox edifice.
»In our market, our cable company doesn't even watch |
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SkateZilla
join:2006-01-24
Virginia Beach, VA | reply to nineismine
Re: Email regarding overuse of service.
I've never gotten any of these AFAIK, and I Run a Xbox360 Dedicated Server 24/7 as well as using it for net browsing downloading and uploading of Large WMV Files, and my brother plays FFXI too.. |
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cableguy619
join:2003-06-24
Chula Vista, CA | reply to nineismine
none are in Canada :P
as for abuse they can see hard bandwidth users... so in order to be looked at you been doing whut ever it daily and probably huge fiels ..just
a fyi |
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maxpower
join:2006-10-09
Providence, RI
| reply to nineismine
quote:
I think you're confusing Cox with one of those "other" companies that has outsourced their tech support. AFAIK all the Cox call centers are in North America.
You are correct, although I believe some are in Canada, which technically is still part of NA. |
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state
stress magnet
Premium,Mod
join:2002-02-08
Hampton, VA
clubs:  | reply to dvd536
I think you're confusing Cox with one of those "other" companies that has outsourced their tech support. AFAIK all the Cox call centers are in North America. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to Gooiool
said by Gooiool : nineismine I have very little Loyalty left to cox, and all in all feel pretty bad about the customer service oriented side of their business. All in all I have been impressed with many of the aspects of the actual service.
I feel the same way, And I didn't know COX had a customer service !!!!! Sure they do. how well do you understand indian accents?
--
You can never be too rich, too thin or have too much Bandwidth |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | reply to nineismine
Try send ing an IM to this dude: CoxAbuse |
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cob_
1310nm Of Goodness
Premium
join:2003-07-08
Tulsa, OK | reply to nineismine
Hrm...I hope this doesn't mean Cox is picking up some of Comcast's bad habits. |
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Gooiool
May God bless you.
Premium
join:2006-11-27
Roland, OK
clubs:
| reply to nineismine
nineismine
I have very little Loyalty left to cox, and all in all feel pretty bad about the customer service oriented side of their business. All in all I have been impressed with many of the aspects of the actual service.
I feel the same way, And I didn't know COX had a customer service !!!!!
--
As always thank you Gooiool :`) ©2005 |
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Radeon2006
join:2000-05-16
Terre Haute, IN
| reply to nineismine
Been thinking about calling qwest to see how much a 10mbps/10mbps connection would cost me. Im a small business owner and I use tons of bandwidth and I mainly work from home. Something I'll have to think about.
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I've never made a mistake. Once I thought I did, but I was wrong... |
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