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 ·TekSavvy DSL
| reply to R0CKY
Re: FAQ requests to be added to the list... . Re: FAQ 1 (Basic ... Revisited)
How well written! So often FAQ's have the questions but fail to give a yes/no answer that people usually want (in addition to any explanation/qualification). You made the Yes/No the first part of the answer!
Re; FAQ 2 (FAQ #2: DSL)
About the link to telcodata.us et al. It was actually was you, kind Rocky, who had provided the dslreports-based link to a similar service as the telcodata.us one:
»Re: Teksavvy + SpeedStream 5360
In any case the relevant link was:
»/coinfo/clli/
but I'd add a notation in your FAQ to say e.g. "Malfunctioning as of Feb 2007" ... in case the telcodata.us service one day dies /and/ DSLReports gets theirs fixed.
I did email ren_kolka@DSLR (email mangled to dissuade spammers) to notify them of the bustage but have not got a reply nor is the service yet fixed.
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Some general thoughts
- these FAQ's are pretty technical .... which is great for the propeller-heads that post most often in this place. If you want to augment what you've got and add in some more grandma-esque FAQ's geared toward walking through someone who doesn't know about NXX's, etc that might serve you well since the low-usage (grandma-esque) customers make the margins for ya.
Some ideas of functionality-based FAQ might be: "I have no Bell telephone service but want to get DSL - how do I do this", or "I want to migrate from Rogers to TekSavvy, what equipment do I need and how do I go though the ordering & cancellation process".
From a purely TekSavvy standpoint, methinks that it would be a great FAQ-answerer to have (perhaps more as a part of your website than a FAQ, but it can be both IMO) is a chart of all 4 (columns) of
- 'Peer1 over Bell phoneline'
- 'Cogent over Bell phoneline'
- 'Peer1 over dry-DSL'
- 'Cogent over dry-DSL'
and then as rows, show the monthly cost, GB usage, NNTP vs NNTP with static, etc.
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There's a fair amount of nits that I observe, but that's only cuz I'm a linguistic picker of nits, some examples might be; from FAQ #3 : DRY DSL:
"How do I qualify the Band Rate?"
could perhaps be more clearly phrased as:
"How can I find out what band rate I'm in?"
and
"What types of modems will work with Dry-DSL?"
could be less ambiguous (remember the grandma-esque types!)
"What types of DSL modems will work with Dry-DSL?"
Anyway, methinks that's you were not looking for that level of critiquing but just in case, that the sort of stuff I see (probably more occurrences if I actually look  .
Good job on the FAQ's! |
 R0CKYTSI RockyPremium,VIP
join:2005-05-19
Chatham, ON | Hey BellVictim,
This is perfect... I'll go through what you wrote shortly and add some of this for sure to the main FAQ list!
Thanks for the contribution!
Rocky
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Rocky/TSIGUY - TekSavvy Solutions Inc. |
