I'm curious if anyone has ever seen something like this before. It's getting exasperating, no doubt to the techs handling it to.
Background: I moved in with my girlfriend last year and merged my existing speakeasy account with hers. She had a very old account (3 digits).
At the time I moved in, Speakeasy said the highest speed we could get in our location was 1.5/768. Something about the hardware in the neighborhood being too old.
Flash forward to a couple of weeks ago, when I flip out about how slow my VPN to work is. I check with Speakeasy to see if anything can possibly upgrade my speed - and this time, they're all "sure, we can do higher." So a tech pokes around, decided 6.0 is too flaky, but 3.0 looks good. According to the ticket, he temporarily set the line to 3.0/768 and said to wait 3 days for it to take permanently.
Here's where the fun starts. I'm getting
exactly the same speed tests as before the upgrade - 1150/300. I've bounced this back and forth a few times now; they upgrade and downgrade, have covad do packet loss tests or something, but the net result remains the same - my 3000/768 line gives the exact same speed test result as when it was a 1150/300.
Diagnostic information:
DSL modem is Broadxent Briteport 8120, which I know can handle really high bandwidth; I've used it for 6.0 down before. It shows the line as 3008/512, interleave both directions, attenuation 44.5, down noise 21, and up noise 15. I've plugged the dsl modem into the telco box and tried multiple computers from there directly; I get the same results. Maybe 1 db better on noise.
I'm about 7000 feet from the telco. They say it looks like a 3.0 sync at their end, but they're unable to figure out why I can't get higher speeds.
That the speed test is exactly the same makes me suspect there's a rate limiter some where. Any ideas?