BellVictim
Premium
join:2006-04-17
| reply to Kriis
Re: Who Is Right? Teksavvy or Bell?
said by Kriis  :ROCKY: The address you've provide shows as 3Meg in our secondary system, so this normally represents a 3Meg to 4Meg speed. I called Teksavvy to confirm and they suggested calling Bell since they have better tools to measure the lines. I called bell sympatico drydsl and I asked them what DSL i qualify for and what my lines are able to handle. He said I qualify for hi-speed DSL and that my lines can handle 5 megs. Is there a reason for the discrepancy? I'd speculate that the discrepancy arises from one or more of these factors:
- Rocky & TSI will tell you what they anticipate you can get based on their *real-world experiences*
- The Bell rep should have (and maybe even did) say "up to 5M", and not say 5M outright since it's always (AIUI) impossible to know with certainty until the service is in place
- The Bell rep was reading from a script and doesn't actually know much about DSL
- The Bell rep wants to get their commission and won't have to deal with you if they've given you incorrect info ... so they might be inclined to tell you what they think you want to hear
=-=-=-=-
*I* would interpret what you've heard as meaning there's an 80% chance you'll be able to get 3M, a 40% chance you'll get 4M, and a 10% chance you'll get the full 5M.
Not that I have much experience but given what I do have, that's how I'd interpret the info you've been given.
=-=-=-=-
You had asked: "Who Is Right? Teksavvy or Bell?". We'll never know until you get the service in (and even then some modems perform better than others) but I'd say that Teksavvy is trying to give you realistic expectations; Bell (rep) is trying to get commission.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
An side to TekSavvy about these sorts of numbers, maybe phrase them:
- instead of a plain 'probably 3 to 4Mb speeds' (which implies a chance of less than 3Mb, but people tend not to appreciate {or hear} the chance of negative possibility of 'probably');
- maybe say '80% chance of 3M, 40% chance of 4M' (or whatever %'ages are reasonable). Like those frustrating weather forecasters that refuse to tell us whether, *for certain*, it will rain tomorrow, they instead say 'POP=60%' etc. At least that way they (and you) are never outright wrong ... someone's luck was just with (or not with) them when it came to their DSL signal levels. |
|
TSI Steve
TSI Steve
Premium,VIP
join:2007-01-12
Chatham, ON
| said by BellVictim :An side to TekSavvy about these sorts of numbers, maybe phrase them: - instead of a plain 'probably 3 to 4Mb speeds' (which implies a chance of less than 3Mb, but people tend not to appreciate {or hear} the chance of negative possibility of 'probably'); - maybe say '80% chance of 3M, 40% chance of 4M' (or whatever %'ages are reasonable). Like those frustrating weather forecasters that refuse to tell us whether, *for certain*, it will rain tomorrow, they instead say 'POP=60%' etc. At least that way they (and you) are never outright wrong ... someone's luck was just with (or not with) them when it came to their DSL signal levels. Well due to the inaccuracy of qualifying someone's line .. I say the tools we use should just be fed more detail or more accurate information, that way we remove the guess work 
Steve |
|
Kriis
join:2007-01-31
Canada
| Thanks for the advice. I'll knock on some doors in the next couple days to see if anyone in my building has DSL. But I'm assuming that if they do and I ask them what speeds they are getting, they will say 'good'. Unless they know exactly or I ask them to run a speed test...they're answers will be useless.
Anyhoo....so if I'll get between 3megs and 4megs, do you think I should still switch?
Thanks |
|
The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON | Of course, why would you want Rogers? lol  |
|
