 Chris 313Come get somePremium
join:2004-07-18
Houma, LA | Always Watch your bills Let that be a lesson. Always watch your bills. But one thing though, if you don't know about it, how can you stop it?
Being called stupid by a rep was uncalled for in my opinion. |
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 Jim GurdPremium
join:2000-07-08
Plymouth, MI | How can you not notice the charge appearing on your bank statement each month?
I would say that is stupid. At the most she should have been refunded no more than 60 days of charges. |
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 devrandomI got a pot, full of random stuff herePremium
join:2003-06-28 | reply to Chris 313
I wonder what they said to the rep to provoke him/her into saying that. Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers. |
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pstationPremium
join:2003-06-23
Indianapolis, IN | reply to Jim Gurd
I dunno, it's pretty simple.
I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either. |
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Maybe she bought some Vonage stock and didn't pay???  |
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 exocet_cmYou delete it, I'll find itPremium
join:2003-03-23
New Orleans, LA
kudos:2 | reply to pstation
said by pstation:I dunno, it's pretty simple. I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either. Same here, I have A LOT of transactions, although I do set notices to both of my e-mail accounts for every recurring online transaction and I balance my account every night or other night to make sure something like this didn't happen.
On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service.
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"I have measured out my life with coffee spoons..." - T.S Eliot
Ma Blog »www.johndball.com
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 brianPremium
join:2002-05-02
Lake Forest, CA
 ·DSL EXTREME
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said by devrandom:Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers. I can confirm that statement.  |
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She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots.
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Reviews:
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| reply to exocet_cm
said by exocet_cm:said by pstation:On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service. One could argue that Vonage was not providing a service for them  Still no excuse to treat someone like that but it struck me as funny when I was thinking about it |
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How many people look at their bank or credit card statements? Many don't even keep receipts of their cc transaction or bank transaction |
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said by Fatal Vector:She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots. He works for Temple University.I would hardly call Philly a "BF Town" |
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 ElcabongCuba SI, Castro NO
join:2000-03-09
Philadelphia, PA | reply to Chris 313
Always watch, I got ripped off by broadvoice and it took some wrangling to get my money back. |
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 leXicon5Pelosi, SHUT YOUR Fing Pie HolePremium
join:2000-12-27
Saint Louis, MO | reply to Chris 313
How can you watch your bill if the morons set up an e-mail account for you, dont tell you the name or password and send bills to it????
Watch your bills?
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iPod #2 on Amazon best sellers list, Zune not even in the top 100.... |
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 PolarBear03The bear formerly known as aaron8301Premium
join:2005-01-03 | Vonage ONLY accepts recurring automatic credit card charge. Thus, the e-mail account is irrelevant as to whether or not she/they would notice. The charge would show up EVERY month on their credit card/bank statement.
IMO, to miss the charge 1 or 2 or 3 months, well, maybe you are really busy and have a lot of transactions on your statement. To miss the charge 15 months? Wouldn't you wonder where that ~$30 every month was going?
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"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del. |
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Call me old fashioned, but I'm sticking with my POTS. |
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| reply to Chris 313
said by Chris 313:Being called stupid by a rep was uncalled for in my opinion. Here's how that call may have gone.
Cust: I just noticed you've been billing me for a service that I don't have.
Rep: Wow, that was pretty stupid, huh? (meaning his company, not her)
Cust: (hears the word Stupid and the conversation is officially over)
That's why most CSRs stick to scripted responses that are specifically designed to minimize misinterpretation by the customer.
"Stupid" has become a 4-letter word to a lot of folks. They hear it and immediately flip the Bozo Bit on the speaker, as though it was an F-bomb. For a CSR to use such a word in any context was foolish. |
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