Re: Always Watch your bills in http://www.dslreports.com/forum/r17903713 en Wed, 10 Feb 2010 08:46:36 EDT Wed, 10 Feb 2010 08:46:36 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17930856 MrBradTX :
said by Chris 313 See Profile :

Being called stupid by a rep was uncalled for in my opinion.
Here's how that call may have gone.

Cust: I just noticed you've been billing me for a service that I don't have.
Rep: Wow, that was pretty stupid, huh? (meaning his company, not her)
Cust: (hears the word Stupid and the conversation is officially over)

That's why most CSRs stick to scripted responses that are specifically designed to minimize misinterpretation by the customer.

"Stupid" has become a 4-letter word to a lot of folks. They hear it and immediately flip the Bozo Bit on the speaker, as though it was an F-bomb. For a CSR to use such a word in any context was foolish.]]> http://www.dslreports.com/forum/remark,17930856 Fri, 02 Mar 2007 15:30:01 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17924629 MrBentor : Call me old fashioned, but I'm sticking with my POTS. ]]> http://www.dslreports.com/forum/remark,17924629 Thu, 01 Mar 2007 15:52:12 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17918276 PolarBear : Vonage ONLY accepts recurring automatic credit card charge. Thus, the e-mail account is irrelevant as to whether or not she/they would notice. The charge would show up EVERY month on their credit card/bank statement.

IMO, to miss the charge 1 or 2 or 3 months, well, maybe you are really busy and have a lot of transactions on your statement. To miss the charge 15 months? Wouldn't you wonder where that ~$30 every month was going?
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"I invented it, Bill made it famous." --David Bradley, the inventor of Ctrl+Alt+Del.]]> http://www.dslreports.com/forum/remark,17918276 Wed, 28 Feb 2007 16:16:06 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17913631 leXicon5 : How can you watch your bill if the morons set up an e-mail account for you, dont tell you the name or password and send bills to it????
Watch your bills?
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iPod #2 on Amazon best sellers list, Zune not even in the top 100....]]> http://www.dslreports.com/forum/remark,17913631 Tue, 27 Feb 2007 21:18:50 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17906162 Elcabong : Always watch, I got ripped off by broadvoice and it took some wrangling to get my money back.]]> http://www.dslreports.com/forum/remark,17906162 Mon, 26 Feb 2007 19:30:10 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17905268 anon :
said by Fatal Vector See Profile :

She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots.
He works for Temple University.I would hardly call Philly a "BF Town"]]> http://www.dslreports.com/forum/remark,17905268 Mon, 26 Feb 2007 19:24:32 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17905704 anon : How many people look at their bank or credit card statements? Many don't even keep receipts of their cc transaction or bank transaction]]> http://www.dslreports.com/forum/remark,17905704 Mon, 26 Feb 2007 18:22:11 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17905439 ender7074 :
said by exocet_cm See Profile :

said by pstation See Profile :
On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service.
One could argue that Vonage was not providing a service for them :D Still no excuse to treat someone like that but it struck me as funny when I was thinking about it :D ]]> http://www.dslreports.com/forum/remark,17905439 Mon, 26 Feb 2007 17:33:29 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17904267 Fatal Vector :

She and her husband WERE stupid and he is a police officer? no wonder he works for some BF small town. It took the 15 MONTHS to look at their bank records and then only because a check bounced? Idiots.]]> http://www.dslreports.com/forum/remark,17904267 Mon, 26 Feb 2007 14:29:08 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17904054 bjl :
said by devrandom See Profile :

Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers.
I can confirm that statement. :)]]> http://www.dslreports.com/forum/remark,17904054 Mon, 26 Feb 2007 13:53:32 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17903726 exocet_cm :
said by pstation See Profile :

I dunno, it's pretty simple.

I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either.
Same here, I have A LOT of transactions, although I do set notices to both of my e-mail accounts for every recurring online transaction and I balance my account every night or other night to make sure something like this didn't happen.

On another note, I'd freak out if somebody called me stupid that worked for a company that provided me a service.
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]]> http://www.dslreports.com/forum/remark,17903726 Mon, 26 Feb 2007 12:58:17 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17903713 kyramilan : Maybe she bought some Vonage stock and didn't pay??? :o :o :o]]> http://www.dslreports.com/forum/remark,17903713 Mon, 26 Feb 2007 12:55:48 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17903641 pstation : I dunno, it's pretty simple.

I have between 300-400 transactions on my bank account every month, if something that small slipped through I probably wouldn't notice it either.]]> http://www.dslreports.com/forum/remark,17903641 Mon, 26 Feb 2007 12:44:38 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17903242 devrandom : I wonder what they said to the rep to provoke him/her into saying that. Then again, over the phone support reps probably take a bat to their cubicle whenever they get certain customers.]]> http://www.dslreports.com/forum/remark,17903242 Mon, 26 Feb 2007 11:39:22 EDT Re: Always Watch your bills http://www.dslreports.com/forum/remark,17902845 Jim Gurd : How can you not notice the charge appearing on your bank statement each month?

I would say that is stupid. At the most she should have been refunded no more than 60 days of charges.]]> http://www.dslreports.com/forum/remark,17902845 Mon, 26 Feb 2007 10:31:23 EDT Always Watch your bills http://www.dslreports.com/forum/remark,17902686 Chris 313 : Let that be a lesson. Always watch your bills. But one thing though, if you don't know about it, how can you stop it?

Being called stupid by a rep was uncalled for in my opinion.]]> http://www.dslreports.com/forum/remark,17902686 Mon, 26 Feb 2007 10:08:12 EDT