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Forums » US Cable Support » Road Runner » Migrated my TWC account, but can't get my emails!
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[TWC] Speeds »
« Higher bandwidth but lower d/w speeds  
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antdude
A Ninja Ant
Premium,VIP
join:2001-03-25


edit:
February 26th, @06:10PM

 Migrated my TWC account, but can't get my emails!

Earlier, I got a snail mail about migrating my TWC High Speed Online account (was a former Adelphia HSI member). So, I followed the instructions like going to »https://help.rr.com/urt/ ... My usernames (master + 2 subs) seem to have worked and changed the passwords.

However, I can't get in on Webmail and POP3 servers with any of my accounts. I tried: »https://webmail.rochester.rr.com/,
pop-server.rochester.rr.com, and pop-server.roadrunner.com addresses.

I even used telnet ... 110 for POP3 servers and they said "-ERR Authentication failed".

The only thing I have not done is step 3 for RR Activation Wizard. I heard this was not needed and I don't really use Windows at home so its supplied software products are useless to me.

What did I miss or do wrong? Thank you in advance.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
Why would you be using Rochesters mail servers?

You live in CA

Hob


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25

said by hobgoblin See Profile :

Why would you be using Rochesters mail servers?

You live in CA

Hob
I don't know. That is what the Web site gave me. I was puzzled as well.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
Can You scan the letter?

Hob


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25

said by hobgoblin See Profile :

Can You scan the letter?
Don't have a scanner nor a digital camera. Maybe someone else has it?


amysheehan
Premium,VIP,MVM
join:1999-12-21
Huntington Beach, CA
·RoadRunner Cable


edit:
February 28th, @06:37AM

reply to antdude
Try: »https://webmail.socal.rr.com/

[that's the socal webmail url]

OR: »webmail.roadrunner.com
[found on socal former adelphia customers help page]

Server URL's for former adelphia in SoCal RR
Home Page URL: »www.timewarnercable.com/socal/

. Account Management: »https://provselfcare.orange.rr.com

. POP Server Address: pop-server.roadrunner.com

. SMTP Server Address: smtp-server.roadrunner.com

. News Server Address: news.adelphia.net

. Web Mail URL: »webmail.roadrunner.com


--
DSLR Phishtracker

virtualspin

join:2004-12-13
Whitesboro, NY


edit:
February 28th, @07:56AM

reply to antdude
Adelphia migrated customers to Road Runner
How to setup Email accounts:

Account Activation
»activation.rr.com/install/welcome.asp

Email Activation
»activation.rr.com/install/select···phia.asp

POP Server Address: pop-server.roadrunner.com

SMTP Server Address: smtp-server.roadrunner.com

You will have to add @adelphia.net or @roadrunner.com to the username.

EX: username: johndoe@adelphia.net
EX: password: 123456

EX: username: johndoe@roadrunner.com
EX: password: 123456

You can see what your Cable Modem speed is Provisioned at by going to:
Account Management: »»https://provselfcare.orange.rr.com (California Customers)

Account Management: »https://provselfcare.nyroc.rr.com (Central New York Customers)

joe5111

join:2007-02-28
Tarzana, CA

I'm getting fed up with TW Cable right now here in Los Angeles (San Fernando Valley). I migrated from Adelphia and they (Time Warner) still have NOT fixed basic e-mail problems. In my case, i'm speaking of webmail. When you go on there (webmail.roadrunner.com), it still shows your e-mail address as being XXXXXX@adelphia.net There is a pull down tab in preferences to change the "from" address, but you can NOT change it to roadrunner.com Calls to customer support were worthless as they try getting you to load software that has nothing to do with their WEB based application. Anybody else in the same boat????


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:

said by joe5111 See Profile :

I'm getting fed up with TW Cable right now here in Los Angeles (San Fernando Valley). I migrated from Adelphia and they (Time Warner) still have NOT fixed basic e-mail problems. In my case, i'm speaking of webmail. When you go on there (webmail.roadrunner.com), it still shows your e-mail address as being XXXXXX@adelphia.net There is a pull down tab in preferences to change the "from" address, but you can NOT change it to roadrunner.com Calls to customer support were worthless as they try getting you to load software that has nothing to do with their WEB based application. Anybody else in the same boat????
I believe this will be resolved in due course as more people finish migrating their email. I can however understand your frustration. Have you tried using a mail client such as Outlook Express.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25


edit:
February 28th, @10:55AM

 reply to amysheehan
said by amysheehan See Profile :

Try: »https://webmail.socal.rr.com/

[that's the socal webmail url]

OR: »webmail.roadrunner.com
[found on socal former adelphia customers help page]

Server URL's for former adelphia in SoCal RR
Home Page URL: »www.timewarnercable.com/socal/

. Account Management: »https://provselfcare.orange.rr.com

. POP Server Address: pop-server.roadrunner.com

. SMTP Server Address: smtp-server.roadrunner.com

. News Server Address: news.adelphia.net

. Web Mail URL: »webmail.roadrunner.com


Thanks Amy. I still get "Invalid username or password" on Webmail and the POP3 still doesn't let me in. I have to use old »webmail.adelphia.net to check e-mails. I just tried Adelphia's old POP3 server address (mail.adelphia.net)? I can still log in with my old @adelphia.net and my NEW TWCtemp@roadrunner.com accounts.

As Hob said, it seems like they have not migrated fully.


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

When you access your Adelphia web mail box, does the RoadRunner logo appear in the upper left corner of the screen? It does for me. RoadRunner took over all the Adelphia services and applied their logo. So, even though it is Adelphia, it is also RoadRunner. They have not yet done away with the Adelphia mail, but when they do, I hope that all spam still directed to the Adelphia addresses will bounce higher than a DirecTV satellite.


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25

said by rcdailey See Profile :

When you access your Adelphia web mail box, does the RoadRunner logo appear in the upper left corner of the screen? It does for me. RoadRunner took over all the Adelphia services and applied their logo. So, even though it is Adelphia, it is also RoadRunner. They have not yet done away with the Adelphia mail, but when they do, I hope that all spam still directed to the Adelphia addresses will bounce higher than a DirecTV satellite.
Yes, it has RR logo but still. I think it is too early to migrate. I wonder what the activation wizard set up the software as for the servers.


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

said by antdude See Profile :

said by rcdailey See Profile :

When you access your Adelphia web mail box, does the RoadRunner logo appear in the upper left corner of the screen? It does for me. RoadRunner took over all the Adelphia services and applied their logo. So, even though it is Adelphia, it is also RoadRunner. They have not yet done away with the Adelphia mail, but when they do, I hope that all spam still directed to the Adelphia addresses will bounce higher than a DirecTV satellite.
Yes, it has RR logo but still. I think it is too early to migrate. I wonder what the activation wizard set up the software as for the servers.
I believe, in fact, that you are migrated and that there is nothing else for you to do. RoadRunner will handle the dispostion of our Adelphia accounts at a later date. We will be notified at some point and probably those who are still sending mail to us at the old address will be calling our phones to find out whether we are still alive.


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

said by rcdailey See Profile :

said by antdude See Profile :

said by rcdailey See Profile :

When you access your Adelphia web mail box, does the RoadRunner logo appear in the upper left corner of the screen? It does for me. RoadRunner took over all the Adelphia services and applied their logo. So, even though it is Adelphia, it is also RoadRunner. They have not yet done away with the Adelphia mail, but when they do, I hope that all spam still directed to the Adelphia addresses will bounce higher than a DirecTV satellite.
Yes, it has RR logo but still. I think it is too early to migrate. I wonder what the activation wizard set up the software as for the servers.
I believe, in fact, that you are migrated and that there is nothing else for you to do. RoadRunner will handle the dispostion of our Adelphia accounts at a later date. We will be notified at some point and probably those who are still sending mail to us at the old address will be calling our phones to find out whether we are still alive.
By the way, if you have not already done so, go the the main RoadRunner web site (not the help page). When there, click on the web mail icon. You should be given an opportunity to identify your account type (regular roadrunner, old Adelphia, you'll see what I mean). Since you are old Adelphia, be sure to use that, enter your address as user@roadrunner.com and then your password. You will be taken directly to the web mail site, which will still be the old Adelphia site, but at least it will be through the link at RoadRunner. Don't use any other web mail link at RoadRuner, because that still won't work.


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25


edit:
February 28th, @03:11PM

 
said by rcdailey See Profile :

By the way, if you have not already done so, go the the main RoadRunner web site (not the help page). When there, click on the web mail icon. You should be given an opportunity to identify your account type (regular roadrunner, old Adelphia, you'll see what I mean). Since you are old Adelphia, be sure to use that, enter your address as user@roadrunner.com and then your password. You will be taken directly to the web mail site, which will still be the old Adelphia site, but at least it will be through the link at RoadRunner. Don't use any other web mail link at RoadRuner, because that still won't work.
Where's the Webmail icon on »www.rr.com/ (actually »www.rr.com/rdrun/ due to a redirection -- doing this at work)?


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

said by antdude See Profile :

said by rcdailey See Profile :

By the way, if you have not already done so, go the the main RoadRunner web site (not the help page). When there, click on the web mail icon. You should be given an opportunity to identify your account type (regular roadrunner, old Adelphia, you'll see what I mean). Since you are old Adelphia, be sure to use that, enter your address as user@roadrunner.com and then your password. You will be taken directly to the web mail site, which will still be the old Adelphia site, but at least it will be through the link at RoadRunner. Don't use any other web mail link at RoadRuner, because that still won't work.
Where's the Webmail icon on »www.rr.com/ (actually »www.rr.com/rdrun/ -- doing this at work)?
At the top of the page, just below the RoadRunner heading, there is a tool bar. At the right end of that is the link to Web Mail. Look again, you will see it. Just click on it and carefully read the options. It has been a few months since I did this, so I'm pretty sure I didn't describe them correctly. However, I'm glad you found the RoadRunner site. I should have gone there, saved the link and posted that for you.


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

WAIT! Do NOT go to www.rr.com/rdrun That is not the correct page. There is no web mail link on that page. Go to

»www.rr.com/flash/index.cfm

You will find the web mail link there!


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25

 
said by rcdailey See Profile :

WAIT! Do NOT go to www.rr.com/rdrun That is not the correct page. There is no web mail link on that page. Go to

»www.rr.com/flash/index.cfm

You will find the web mail link there!
Thanks. Yuck, it uses Flash! Bad. Maybe that is why I got sent to the other URL. So I saw the Webmail, selected my location and stuff, and went to »webmail.roadrunner.com/webedge (Adelphia's old Webmail with RR's logo). Logged in with one of my accounts and that worked.

I wonder how long we will be using this old Webmail and servers.


rcdailey
Dragoonfly
Premium
join:2005-03-29
Rialto, CA

said by antdude See Profile :

said by rcdailey See Profile :

WAIT! Do NOT go to www.rr.com/rdrun That is not the correct page. There is no web mail link on that page. Go to

»www.rr.com/flash/index.cfm

You will find the web mail link there!
Thanks. Yuck, it uses Flash! Bad. Maybe that is why I got sent to the other URL. So I saw the Webmail, selected my location and stuff, and went to »webmail.roadrunner.com/webedge (Adelphia's old Webmail with RR's logo). Logged in with one of my accounts and that worked.

I wonder how long we will be using this old Webmail and servers.
I wish I knew. I was afraid after I sent you the other link that you might be using IE7 and it wouldn't work because of an Adobe Flash bug with IE7. However, you didn't get stuck with that, either because you were too smart to upgrade to IE7 or you use Firefox, which has no problems.

I'm hoping that we will get some final resolution to this e-mail thing sometime before June 2007, but who knows?


antdude
A Ninja Ant
Premium,VIP
join:2001-03-25

said by rcdailey See Profile :

said by antdude See Profile :

said by rcdailey See Profile :

WAIT! Do NOT go to www.rr.com/rdrun That is not the correct page. There is no web mail link on that page. Go to

»www.rr.com/flash/index.cfm

You will find the web mail link there!
Thanks. Yuck, it uses Flash! Bad. Maybe that is why I got sent to the other URL. So I saw the Webmail, selected my location and stuff, and went to »webmail.roadrunner.com/webedge (Adelphia's old Webmail with RR's logo). Logged in with one of my accounts and that worked.

I wonder how long we will be using this old Webmail and servers.
I wish I knew. I was afraid after I sent you the other link that you might be using IE7 and it wouldn't work because of an Adobe Flash bug with IE7. However, you didn't get stuck with that, either because you were too smart to upgrade to IE7 or you use Firefox, which has no problems.

I'm hoping that we will get some final resolution to this e-mail thing sometime before June 2007, but who knows?
:) I use SeaMonkey and don't always use Windows since I also use Debian/Linux and Mac OS X.
Forums » US Cable Support » Road Runner[TWC] Speeds »
« Higher bandwidth but lower d/w speeds  
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