ponline
join:2004-03-04
presheva
| reply to Diddy1
Re: Utilize wireless(wi-fi) type producst for customers?
I had few clients that wanted wireless in their home so they can have mobility with their laptops, or they didn't wanted wholes in their house.
I sold them an extra AP, and connected it to the CPE.
From the first day i only had only problems with those clients. Different issues, lap top wireless disabled, wrong ssid choose etc etc etc.
Its difficult to deal with those incapable costumers. I had them bring to me his lap top twice to enable his wireless nic.
I had a thousands of calls from those costumers, and when i couldn't take it anymore, I told them the AP i sold you is BAD, bring it to me and i will refund it.
I recommended them to buy wireless routers somewhere else, and since then they complain to the store where they bought the wireless routers.
Since then i never do this service for my users, I they wish wireless mobility in their house install them the CPE test it with my laptop and recommend them to go by wireless routers somewhere else.
I like to keep it simple.
I have enough stupid clients that disable the LAN card on the regular basis, and they call because the internet is not working, I have to deal with them and walk them through the phone to enable their LAN, if they are really stupid it might cost me a truck roll just to go and enable them the LAN (they don't pay for this because they did nothing wrong as long as they are concerned). Imagine adding to this situation extra material where they can screw it up. No thanks. |
