Chele
join:2003-07-23
| Re: Utilize wireless(wi-fi) type producst for customers? This is truly a double edged sword! If you DO NOT set up their wireless network, clients will do the most stupid things out of ignorance. Some think that more is better and crank up the power creating problems for you and themselves. The other side of the coin is, you set up their network. You have far more understanding than the average customer and realize that you need to use "just enough and maybe a tad more" that's it. With the latter scenario, ANY AND EVERY problem they have is yours. After all, YOU are the whiz that set it up  We do not use channel 6 in our POPs because that's the one set by default by most manufacturers, needless to say it's very contaminated in our area.
We have gone with the first scenario. We tell customers what brand of routers we have had good luck with and to secure the wireless, and we walk away! Our service calls have dropped drastically. We do help customers with any questions they might have, but they do realize we didn't set it up and as such, it's their problem not ours. |
