John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
 ·CenturyLink
| reply to Diddy1
Re: Utilize wireless(wi-fi) type producst for customers?
I would suggest PRINTED materials that instruct the sub how to do these things.
It is a bit of work to do so, but remember you only have to do it once and then it is "copy time".
Oh...don't forget to include a paragraph on there that spells out that if YOU have to do a truck roll to fix THEIR equipment, its gonna cost 'em.
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A is A |
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Chele
join:2003-07-23
| said by John Galt  :I would suggest PRINTED materials Yes, and staple it their foreheads 
Life is so much simpler now that we don't do local wireless networks! |
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ponline
join:2004-03-04
presheva
| reply to John Galt
said by John Galt :I would suggest PRINTED materials that instruct the sub how to do these things. And, they firs support call will start smth like 'im sorry but i lost the printed material that you gave me , and my internet connection is not working....' |
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LLigetfa
join:2006-05-15
Fort Frances, ON
| reply to John Galt
said by John Galt :I would suggest PRINTED materials that instruct the sub how to do these things. Assuming of course that they can and will read it.
A person that will not read holds a lower stature than one that cannot read. We have far too many of the former. We are destined to suffer fools.
I generally have to side with those that stay away from supporting customer owned equipment. The PoE injector should be the demarc. Anything supported onsite beyond that is T&M billable.
That said, having a consumer wireless router between the client and the CPE gives you a device you can ping provided they don't block ping. Since it is generally not mucked with as much as a PC and not prone to getting malware, it makes for a good test point. If you are familiar with the brand, you can walk the user through a factory reset and then use it in your testing. Much easier than troubleshooting a borked PC. |
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