LLigetfa
join:2006-05-15
Fort Frances, ON
| Re: Utilize wireless(wi-fi) type producst for customers? said by John Galt  :I would suggest PRINTED materials that instruct the sub how to do these things. Assuming of course that they can and will read it.
A person that will not read holds a lower stature than one that cannot read. We have far too many of the former. We are destined to suffer fools.
I generally have to side with those that stay away from supporting customer owned equipment. The PoE injector should be the demarc. Anything supported onsite beyond that is T&M billable.
That said, having a consumer wireless router between the client and the CPE gives you a device you can ping provided they don't block ping. Since it is generally not mucked with as much as a PC and not prone to getting malware, it makes for a good test point. If you are familiar with the brand, you can walk the user through a factory reset and then use it in your testing. Much easier than troubleshooting a borked PC. |
