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John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
 ·CenturyLink
| reply to ponline
Re: Utilize wireless(wi-fi) type producst for customers?
said by ponline  :Don't take it wrong we do costumer service with a big smile in our faces plus we don't charge even when its not our fault (95% of the cases). Just we don't like to complicate our lives that much so we support costumers wi-fi devices, we tried and it didn't work, so we are strict to what we offer, we offer fixed wireless and for that we are responsible and supportive. Well...OK then.
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A is A | |
ponline
join:2004-03-04
presheva
| reply to Diddy1
said by Diddy1 :said by Chele :bquote= LLigetfa ] That said, having a consumer wireless router between the client and the CPE gives you a device you can ping provided they don't block ping. Since it is generally not mucked with as much as a PC and not prone to getting malware, it makes for a good test point. If you are familiar with the brand, you can walk the user through a factory reset and then use it in your testing. Much easier than troubleshooting a borked PC. This I see as a very good point as well. How many times has some of you gone to fix what would seem to be a simple issue with their machine, only to have to tell them it's time for a re-load of the OS? At least if the device between CPE and users machine is working, one could confirm that the Internet connection is working. I don't need any device other than the CPE i install to tell that the internet connection is working.
said by John Galt :My suggestion is that if you guys are not going to do "customer service" then you get out of the business. Don't take it wrong we do costumer service with a big smile in our faces plus we don't charge even when its not our fault (95% of the cases). Just we don't like to compicate our lives that much so we support costumers wi-fi devices, we tried and it didn't work, so we are strict to what we offer, we offer fixed wireless and for that we are responsible and supportive. | |
Diddy1
join:2003-07-19
Sidney, NE
| reply to Diddy1
said by Chele :This is truly a double edged sword! If you DO NOT set up their wireless network, clients will do the most stupid things out of ignorance. Some think that more is better and crank up the power creating problems for you and themselves. This was my primary concern. I've found that these little devices do get out fairly well at times.
said by John Galt :I would suggest PRINTED materials that instruct the sub how to do these things. It is a bit of work to do so, but remember you only have to do it once and then it is "copy time". Oh...don't forget to include a paragraph on there that spells out that if YOU have to do a truck roll to fix THEIR equipment, its gonna cost 'em. I haven't had much luck with people reading the printed materials. I include an email client setup document that anybody has yet to read  But, we go and setup the client with a smile anyways But, by charging a fee for any work not at our fault, that is a small supllimental income to boot. Some days, I wish I had something to do!
said by LLigetfa :That said, having a consumer wireless router between the client and the CPE gives you a device you can ping provided they don't block ping. Since it is generally not mucked with as much as a PC and not prone to getting malware, it makes for a good test point. If you are familiar with the brand, you can walk the user through a factory reset and then use it in your testing. Much easier than troubleshooting a borked PC. This I see as a very good point as well. How many times has some of you gone to fix what would seem to be a simple issue with their machine, only to have to tell them it's time for a re-load of the OS? At least if the device between CPE and users machine is working, one could confirm that the Internet connection is working.
So, in general do alot of you see noise issues with wireless devices inside homes and buildings? I'm tending to think that I might be creating more headache for myself but as mentioned above, if a subsriber sets it up themselves, they will most likely crank up the power. At least I may have some control?
Aaron | |
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