ponline
join:2004-03-04
presheva
| Re: Utilize wireless(wi-fi) type producst for customers? said by Diddy1  :said by Chele :bquote= LLigetfa ] That said, having a consumer wireless router between the client and the CPE gives you a device you can ping provided they don't block ping. Since it is generally not mucked with as much as a PC and not prone to getting malware, it makes for a good test point. If you are familiar with the brand, you can walk the user through a factory reset and then use it in your testing. Much easier than troubleshooting a borked PC. This I see as a very good point as well. How many times has some of you gone to fix what would seem to be a simple issue with their machine, only to have to tell them it's time for a re-load of the OS? At least if the device between CPE and users machine is working, one could confirm that the Internet connection is working. I don't need any device other than the CPE i install to tell that the internet connection is working.
said by John Galt :My suggestion is that if you guys are not going to do "customer service" then you get out of the business. Don't take it wrong we do costumer service with a big smile in our faces plus we don't charge even when its not our fault (95% of the cases). Just we don't like to compicate our lives that much so we support costumers wi-fi devices, we tried and it didn't work, so we are strict to what we offer, we offer fixed wireless and for that we are responsible and supportive. |
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