GoGraphical
join:2007-03-04
Prince Albert, SK
| Service is mediocre, support is so-so
I've had both Sasktel and Shaw Cable (Rogers) in the same location for a year straight. Shaw is faster 90% of the time, but unreliable 50% of the time. Sasktel is reliable (i.e. you have a live internet connection) almost always but the speeds are not acceptable for "high speed" and they are unwilling to offer custom speed plans (I *WANT* to pay more for more upspeed but they don't want to hear it). I work from home and this has always been a bone of contention. I've since dropped Shaw because they have a habit of throttling your connection if you use any amount of measurable bandwidth in a short time period and their connection was sketchy. Overall Sasktel is the better provider of the two.
The real problem with Sasktel is they have a marketing department that doesn't know their ass from their elbow and doesn't understand how DSL works. They offer up silly specs in their advertising and then *never* are able to deliver on them in real-world service. Their support people are friendly but minimally trained, their customer service people are also friendly but are almost internet illiterate, their billing department is unable to comprehend logic and instead seems to go by some set of predefined pages of canned nonsense.
Basically, the best review I could give Sasktel is "They are better than nothing." If you want a truly good internet connection, move out of Saskatchewan. |
