Re: How much do you charge your customers? in Wireless Service Providers http://www.dslreports.com/forum/r17946405 en Thu, 03 Dec 2009 11:45:10 EDT Thu, 03 Dec 2009 11:45:10 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17970606 peavys : I'll take anybody, but I tell them that p2p is blocked outright, and any long term bulk activity is traffic shaped into a very slow queue.]]> http://www.dslreports.com/forum/remark,17970606 Fri, 09 Mar 2007 02:24:47 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17953001 cowsgonemadd : You know a lot families have kids under 18?
Look at your census records.

Like my town. 2000 census

There were 978 households out of which 30.4% had children under the age of 18 living with them

And the other local town:

There were 3,952 households out of which 30.0% had children under the age of 18 living with them

I technically live in ware shoals. 30% have kids. That would be a lot to deny.

And pop. has grown. Its 7 years later.

I'd rather put in my TOS no bandwidth hogging or you get bumped.]]> http://www.dslreports.com/forum/remark,17953001 Tue, 06 Mar 2007 11:05:55 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17952639 superdog :
said by gunther_01 See Profile :

]It works even better with a possible customer that has dial up. Phone,Taxes, Dialup Internet $60-$80 month, For dial-up
Dial up customers have been my target market for over 3 years now with GREAT success. To maximize my bandwidth and keep my network stress free, I also do not install any homes with teenagers, end of story. I will make exceptions to this rule on a case by case basis. If they have NO other option for broadband, I will not let them hang and provide them with access AND a looooooong speech about PtP applications in front of their parents. Most of my customers are adults over 45 years old that have been rolled over from AOL. To this point, it has been a gold mine as we can use cheaper SDSL and ADSL circuits to serve these people and since they are used to dial up speeds, 256k seems like lightning to them. :D
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»www.wavecrazy.net Join WISPA today! »www.wispa.org/]]> http://www.dslreports.com/forum/remark,17952639 Tue, 06 Mar 2007 09:51:27 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17946405 gunther_01 :
said by gpilot See Profile :

Remember also it not comparable to DSL at 40 bucks because i personally use DSL at home (i live no where near my towers) but my phone bill still averages 120 bucks a month and i never use my phone. Once the customer looks at the dsl / telephone / services / tax and what ever else the telco wants to charge suddenly that 50-80 bucks for service is a good deal.
I works even better with a possible customer that has dial up. Phone,Taxes, Dialup Internet $60-$80 month, For dial-up]]> http://www.dslreports.com/forum/remark,17946405 Mon, 05 Mar 2007 10:40:29 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17943935 gpilot : Remember also it not comparable to DSL at 40 bucks because i personally use DSL at home (i live no where near my towers) but my phone bill still averages 120 bucks a month and i never use my phone. Once the customer looks at the dsl / telephone / services / tax and what ever else the telco wants to charge suddenly that 50-80 bucks for service is a good deal.]]> http://www.dslreports.com/forum/remark,17943935 Sun, 04 Mar 2007 20:52:13 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17941099 cowsgonemadd : Agreed.

Well I dont even need to charge much. I think my base plan needs to be at least 35 or 40 bucks a month.

I cant offer 24.95 a month dsl but I can assure people you are dealing with a guy from the USA and close by not in india and cant speak english well.]]> http://www.dslreports.com/forum/remark,17941099 Sun, 04 Mar 2007 12:33:13 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17936309 LLigetfa : He also said "assuming you are "near" an area where DSL or cable is available". You can charge more because the competition is out of reach but since the customer knows they are out of reach, they may get the perception you have them over a barrel and would resent it. That is where you make concessions. If you price yourself too cheap, you won't have the resource to support the users and to grow the business so it would be a never ending hand-to-mouth existence.

Don't try to compete on price with the big boys because they have deeper pockets and can play the game better than you.

Don't underestimate incentives. Everyone loves a bargain. Refer-a-friend deals where you give a free month of service to someone that brings in a new customer, not only stops them from bad-mouthing you, it brings you new customers and keeps existing customers happy.]]> http://www.dslreports.com/forum/remark,17936309 Sat, 03 Mar 2007 13:32:51 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17936226 superdog :
said by cowsgonemadd See Profile :

Higher than the other providers?
How would that make sense?
You really are not higher than the others. Go back and re-read what he said. :)
If the local telco is at $40 a month, and You are at $50, but then you run a special for the first 60 people to sign up that they all get service for $35, you are now cheaper. This is called a sales gimmick, as it creates a perception of value because it creates an "early bird gets the worm" sort of deal. Not everyone associates low price with value and/or service. There are quite a few people that would pay an extra few bucks to get service from a local provider, as the service level is generally much high than a large CO and they are supporting the local guy. It is all a game, and the one who plays it the best wins!. :D
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»www.wavecrazy.net Join WISPA today! »www.wispa.org/]]> http://www.dslreports.com/forum/remark,17936226 Sat, 03 Mar 2007 13:17:34 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17935921 cowsgonemadd : Higher than the other providers?
How would that make sense? Curious I thought I would price it 5-10 bucks or so cheaper than them.

My local telco wants 40 bucks for dsl with like 384kbps. Plus 200-230 install fee.]]> http://www.dslreports.com/forum/remark,17935921 Sat, 03 Mar 2007 12:21:37 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17935715 cmaenginsb : Firstly you need to get an idea of your operating costs, no sense in charging less than what it costs you to provide service. Almost everyone will have varying operating costs based on equipment, bandwidth costs, tower rental etc.

Once you know what that is, you have many other factors. Like availability of alternatives. Whether you are selling to business or residential. The technical savy of your user base. In our area for example we have a lot of engineers etc who are willing to pay more for service than an average user because internet access is more of a priority for them. Also in terms of userbase, how many are vacation homes vs not, in areas with a lot of vacation homes you'll find people less likely to want to pay high rates.

Finally incentives are great, just make sure they don't void what I said in the first paragraph.
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CCNA, Comtrain Certified Tower Climber]]> http://www.dslreports.com/forum/remark,17935715 Sat, 03 Mar 2007 11:36:40 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17935559 RockyBB : my 2¢ ... money back if not delighted....

assuming you are "near" an area where DSL or cable is available -- an area where the residents are aware of that pricing -- price your service at $5 higher than the other providers for comparable speeds, but offer an "introductory" discount of $10 per month for "charter" subscribers who enroll within the first 60 days. to prime the pump, you might also consider discounting the install a little bit for "group" signups -- when neighbors order together, necessitating only a single dispatch for several locations -- let them do the marketing work for you.... Be sure to offer to set up a wireless network for their multiple PCs (it will be a new concept for them as they don't now have broadband), including selling the wireless router... ]]> http://www.dslreports.com/forum/remark,17935559 Sat, 03 Mar 2007 10:59:08 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17934883 slipstream1 : I would say, charge what the market will bear. You will know if it is right.]]> http://www.dslreports.com/forum/remark,17934883 Sat, 03 Mar 2007 07:35:14 EDT Re: How much do you charge your customers? http://www.dslreports.com/forum/remark,17934510 John Galt : Since no one else seems to be willing to answer...

This is a very "difficult" question. In many respects it depends on you own individual circumstances.

Do you face competition? Are there other providers in your area? How much are you paying for your connection? How much money do you need to keep operating?

Blah, blah, and blah...!

:p

There are many different circumstances and the one that fits your circumstance is dependant on your particular situation and your cost structure.

Bottom line...if it works, it works. If not, I guess you are out of the WISP business.

One can only do what one can do, Grasshopper.

;)

EDIT: Damn typos!
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A is A]]> http://www.dslreports.com/forum/remark,17934510 Sat, 03 Mar 2007 02:35:26 EDT How much do you charge your customers? http://www.dslreports.com/forum/remark,17933157 cowsgonemadd : I have several ideas on what to charge customers for internet if I start a WISP but I wanted to know what you all charge yours.

Do you offer incentives? Like sign up a neighbor and get money back whatever way(free install,cheaper for so many months....)]]> http://www.dslreports.com/forum/remark,17933157 Fri, 02 Mar 2007 21:23:07 EDT