statmonster
join:2003-02-25
Bayonne, NJ
|  [OOL] 72 wait for boost? :(
So today I ordered Boost, on the phone the sales person told me it would take effect instantly. However, that wasn't the case. I kept going to the optonline.net/essentials page to test and see if I could access the perks involved with boost. It kept redirecting me to the Order Boost page, so fed up I called up OptOnline Tech Support. I spoke with probably a tier 1 support guy and probably should have requested a supervisor after he told me he was going to e-mail somebody with an issue with my account and it would take 24-72 hours to get back to me. I asked him what the issue was but he couldn't tell me, go figure it's my account and they can't tell me, hah. So has anybody else experienced this? And if so, what was the solution? Thanks for the help! |
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LiberalKing
Intocable
Premium
join:2005-09-12
Bronx, NY
1 edit | maybe since you are capped security wants to give you a piece of their mind before they give you the boost speeds. im telling you CV reads this forums and no one believes me.
they are cracking on capped customers who want to lift the cap by upgrading to boost. |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | reply to statmonster
Call back and see if you get a better answer from another rep. It should be instantaneous. You might need to reboot the modem if you hadn't tried that, though if it's redirecting you on the site, it might not matter. |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
1 edit | reply to LiberalKing
said by LiberalKing  :they are cracking on capped customers who want to lift the cap by upgrading to boost. Huh? Over the weekend there were one or two reports of people doing exactly that and it was instantaneous. Where are you getting this stuff from?
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Tweaked your connection? | Mail Parse | Speed Converter |
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statmonster
join:2003-02-25
Bayonne, NJ
| reply to LiberalKing
dude liberal, you may have a point. i was thinking that as well, once back in the day when they were legitimately capping security called me up and bitched about using limewire or whatever download junk i was using at the time. this time you may not be far from the truth and if i ever get a callback i'll post about it  |
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statmonster
join:2003-02-25
Bayonne, NJ | reply to GeekNJ
hey if i called back, would there be anyway to see if i've called before in the past? because i would hate to be annoying, and then they don't help me at all :\ |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | Just call. You are the customer. Don't even tell the other rep you spoke with another, just that you ordered Boost and it's not active. |
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statmonster
join:2003-02-25
Bayonne, NJ
| reply to statmonster
hmm, i'm on the phone with the CSR right now, he is informing me that it isn't instant and when you activate the boost on the phone it takes longer (24 hrs) than when you activate on the internet(4-5 hrs).. btw this hold music, almost seems like i'm stealing such great music. there should be a charge for music this great. wow, he told me theres no record of me calling at 2pm and he would call me back in 20 after he "checks my account" :\ |
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RickNY
Premium
join:2000-11-02
New York | reply to statmonster
Did you reboot your modem? |
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statmonster
join:2003-02-25
Bayonne, NJ | yea shortly after the first time i called, actually all i did was unplug then replug the modem, i'm just waiting on this guy to call me back. are they good for callbacks? or will i have to hunt him down? |
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IllIlIlllIll
EliteData
Premium
join:2003-07-06
Lindenhurst, NY
| reply to LiberalKing
said by LiberalKing :....im telling you CV reads this forums and no one believes me. i believe you 100%, as not too long ago i got into some serious trouble with the company for a post i made on here regarding information that they claimed was sensitive, at which time i did not believe it was.
at this point, im not really going to say much more about it, except that i do not wish, nor am i "allowed" to post anymore information i may discover about the company, their electronic property, their business pratices or their network.
i learned a valuable lesson, to keep it to myself.
so here is a tidbit of advice, if youre going to talk shit about them, certainly dont mention anything about yourself, what you do for a living, where you might be located, your ip address, cablevision email address or anything that could link you to a post you make on here.
they will certainly spend their resources and time to hunt you down and threaten you in a BIG way once they identify who you are.
you would be better off posting anonymously.
i can thank DSLR for holding a firm stand. (thank you)
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ
| reply to LiberalKing
said by LiberalKing :im telling you CV reads this forums and no one believes me. Where do you come up with this "I know better then you and no one believes me" stuff? I don't ever recall your holiness posting that CV reads posts here and anyone disagreed.
CV used to actively participate in this forum before they moved to the OOL Direct forum. I'm sure CV employees read the posts in this forum just the same as Verizon folks read posts in the Verizon forums?
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Tweaked your connection? | Mail Parse | Speed Converter |
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statmonster
join:2003-02-25
Bayonne, NJ | i did what you said and...
thanks for your help |
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GeekNJ
Premium
join:2000-09-23
Waldwick, NJ | What, no conspiracy? 
Enjoy! |
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statmonster
join:2003-02-25
Bayonne, NJ | Perhaps no conspiracy, however, If you don't pay an extra 15 bucks a month you'll be subject to capped speeds.. it worked for me, and i'm sure it worked for other as well! |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
 ·Optimum Online
 ·Vonage
| reply to statmonster
said by statmonster :hmm, i'm on the phone with the CSR right now, he is informing me that it isn't instant and when you activate the boost on the phone it takes longer (24 hrs) than when you activate on the internet(4-5 hrs).. btw this hold music, almost seems like i'm stealing such great music. there should be a charge for music this great. wow, he told me theres no record of me calling at 2pm and he would call me back in 20 after he "checks my account" :\ I upgraded to boost online.....I waited 10 minutes, nothing happened, then rebooted my modem, and it was done. I didn't have to wait any 4-5 hours.
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~~Well, I think you're crazy, I think you're crazy, I think you're crazy, just like me...~~
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
·Optimum Online
·Vonage
| reply to LiberalKing
said by LiberalKing :they are cracking on capped customers who want to lift the cap by upgrading to boost. Says who?
Last week you (and one or two others) were claiming they were capping people to force them to upgrade to boost to make more $$, now you're saying they are cracking down on people who are upgrading to boost to get a cap lifted, when in fact, no such thing is happening, nor is anyone on boost even being capped.
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~~Well, I think you're crazy, I think you're crazy, I think you're crazy, just like me...~~
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LiberalKing
Intocable
Premium
join:2005-09-12
Bronx, NY
| reply to statmonster
said by statmonster :So today I ordered Boost, on the phone the sales person told me it would take effect instantly. However, that wasn't the case. I kept going to the optonline.net/essentials page to test and see if I could access the perks involved with boost. It kept redirecting me to the Order Boost page, so fed up I called up OptOnline Tech Support. I spoke with probably a tier 1 support guy and probably should have requested a supervisor after he told me he was going to e-mail somebody with an issue with my account and it would take 24-72 hours to get back to me. I asked him what the issue was but he couldn't tell me, go figure it's my account and they can't tell me, hah. So has anybody else experienced this? And if so, what was the solution? Thanks for the help! ahhhh  i knew someone wa smissing . |
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dietshake82
@optonline.net
| reply to statmonster
People need to stop speculating, and knock off this conspiracy shit. So what if optonline is capping and preventing people from upgrading to boost. It's their service, you are renting their bandwidth and you don't have 100 percent rights to the line. If you don't like their terms of service, then go to fucking fios and be done with it or dsl for that matter. No sense complaining when you don't have a leg to stand on. |
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WoodyLI
join:2003-04-10
| LOL! An anonymous post! The conspiracy theory grows stronger. LOL!
Seriously, you know I had a similar experience recently and I also had to reboot my modem after upgrading to boost and the cap was lifted but it did take a call to tech support to get it done. Just keep an eye on your speeds to make sure you don't get dropped back down to the 15/2 service like I did or you will be subject to getting capped again while paying for boost.
I spent some time on the phone with OOL customer service and tech support on this issue recently and they were extremely helpful, knowledgeable, and courteous. I spoke frankly about the capping and so did they which is unusual because previously they seemed like they weren't allowed to even acknowledge it existed. Maybe this is a new direction in their policy which would be welcome.
In any case, they did say that your modem can get reset back to 15/2 speeds and you need to call them to put it back to boost speeds. They implied that they are more lenient with boost on uploads but obviously they won't say you won't get capped.
I have my personal opinions on folks who run 24/7 file sharing anyway, unless you are experimenting It does stress the system and is mostly unnecessary. Just get what you need, seed to 1:1 and quit.
I'm certain OOL monitors and maybe even participates in these forums directly or indirectly but I'm not worried about them finding out who I am. I'm sure if they cross referenced all my posts and had access to all their customer data at once a studious researcher could determine my identity....The admins of this website of course know who we are. The bottom line is they are trying to run a business in the face of increasing competition and demands from their customers. How they deal with these issues is going to determine their long term profits.
An old business adage is that for every customer you lose, it's the same as losing ten, otherwise known as the herd factor. |
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